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Windows

Windows Update

Error message when you use the Windows Update or Microsoft Update Web site to install updates: "0x8007000B"
Describes a problem in which you receive a "0x8007000B" error message when you try to install updates from the Windows Update or Microsoft Update Web sites. A resolution is provided.
Error message when you try to update a Windows XP-based computer: "0x80072EE4"
Describes a problem where Windows Update and Microsoft Update stall at the "Checking for latest version of Windows Update software" page and produce an error code of 0x80072EE4.
MBSA 2 and other programs do not offer Windows Server 2003 SP2 as an update on a Windows Server 2003-based computer that has the Windows Server 2003 SP2 Blocker Toolkit installed
Discusses an issue that occurs when you install Windows Server 2003 SP2 Blocker Toolkit. You may find that MBSA 2 and other programs do not offer Windows Server 2003 SP2 as an update. Workaround is provided.
Error message when you try to perform a backup on a Windows Vista-based computer: "0x80071A91"
Describes a problem that occurs when you try to perform a backup in Windows Vista. Specifically, you receive a "0x80071A91" error message. A resolution is provided.
How do I reset Windows Update components?
Describes how to reset the Windows Update components
You are not offered the option to install Windows XP Service Pack 3 when you use Windows Update or Automatic Updates
Describes situations in which Windows XP Service Pack 3 is not offered as an installation option by Windows Update or by Automatic Updates. Provides methods to troubleshoot the issue.
Why doesn't my computer detect my new USB device when I'm running Windows XP or Windows Server 2003?
This article helps you resolve an issue that occurs when you connect a new USB device to a computer that has no USB devices, and Windows XP does not detect the new device.
Error message when you check for updates on the Windows Update site: "0X800A138F: There are no updates available at this time"
Provides troubleshooting methods that you can try when you receive the "0x8007F0F4" error message after you scan for updates on the Windows Update site.
MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Describes a problem in which the program does not start or returns a license-related error message if the Activation Licensing database is corrupted or if there is a conflict between MapPoint 2009 and a Microsoft Office template.
Description of the Receive Window Auto-Tuning feature for HTTP traffic on Windows Vista-based computers
Describes how Auto-Tuning improves data transfer, how to enable Auto-Tuning for HTTP traffic on Windows Vista-based computers, and issues that may occur after you enable Auto-Tuning for HTTP traffic.
I cannot open Help files that require the Windows Help (WinHlp32.exe) program
Starting with Windows Vista, the Windows Help program is no longer included with Windows operating systems.

Windows

How do I enable User Account Control in Windows Vista?
Describes how to enable User Account Control in Windows Vista.
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.
The Recycle Bin icon does not refresh automatically in Windows Vista or in Windows XP
Describes how to fix the Recycle Bin if the Recycle Bin icon does not refresh automatically in Windows Vista or in Windows XP.
The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item
Describes an issue in which the Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected. A Fix it solution is provided.
How can I disable wireless configuration services and enable the Windows XP Wireless Zero Configuration services
Consider this scenario. Several wireless configuration utilities are installed on a Windows XP-based computer. You want to use only the Windows XP Wireless Zero Configuration service. This article helps you stop the Broadcom Wireless LAN Tray Service,...
How do I enable the NUM LOCK key for the logon screen?
Automatically enable the use of NUM LOCK during logon.
How do I open the firewall port for SQL Server on Windows Server 2008?
Describes how to open the firewall port for SQL Server on Windows Server 2008.
When I used the Online Media feature of Media Center Extender on a Windows Vista-based computer, I received an error message: "Video Error"
Describes a problem in which you receive a "Video Error" error message when you try to use the Online Media or Internet TV features of Media Center Extender.
The "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
Describes an issue that the "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
You may receive error messages when you install the .msp files that are contained in hotfix 950009
Describes an issue that you may receive error messages when you install the .msp files that are contained in hotfix 950009.
"Buffer Overrun Detected" error after you install Office 2003 Service Pack 3 for Hebrew
Describes the Word 2003 hotfix package that is dated March 20, 2008.
10060 Connection timed out error with proxy server or ISA Server on slow link
Describes the 10060 Connection timed out error with proxy server or ISA Server on slow link.
On a Windows XP-based computer, icons are displayed as a red X
On a Windows XP-based computer, when you open Control Panel, and then click User Accounts, all links under the Learn About menu appear as question mark [?] icons, or they appear as red X icons instead of the default icons.
Error message when you perform various System Center Data Protection Manager (DPM) 2007 operations after you install DPM 2007 Service Pack 1: "An Unexpected error occurred during a VSS operation"
Explains that you receive an error message when you perform various System Center Data Protection Manager (DPM) 2007 operations after you install DPM 2007 Service Pack 1: "An Unexpected error occurred during a VSS operation." A resolution is provided.
How do I reset Windows Update components?
Describes how to reset the Windows Update components
Information about the discontinuation of Encarta Encyclopedia Research Service in Microsoft Office
Provides information about the discontinuation of Encarta Encyclopedia Research Service in Microsoft Office.
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
Error message when you start Outlook: "Unable to open the Outlook window," "No profile has been created," or "The list of Profiles cannot be loaded"
Explains that you may receive an "Unable to open the Outlook window" error message and that Outlook does to start.
Fix printing problems by resetting the print spooler
Microsoft Security Advisory: Vulnerability in Microsoft DirectShow could allow remote code execution
Provides a link to Microsoft Security Advisory (971778): Vulnerability in Microsoft DirectShow could allow remote code.
How to fix MSI software update registration corruption issues
Describes how to fix MSI software update registration corruption issues. A "Fix it" solution is provided.
How to move the Windows Taskbar from its default position or reset it to its default position
This article describes how to move the taskbar from the default position. This article also describes how to restore the taskbar back to the default position. If you want to reset the taskbar back to the default position in Windows XP or Windows Vista...
How do I reset the hosts file back to the default?
Describes how to reset the HOSTS file back to the default.
Description of the Receive Window Auto-Tuning feature for HTTP traffic on Windows Vista-based computers
Describes how Auto-Tuning improves data transfer, how to enable Auto-Tuning for HTTP traffic on Windows Vista-based computers, and issues that may occur after you enable Auto-Tuning for HTTP traffic.
You cannot re-enable the prompt to delete a note in Sticky Notes in Windows 7.
Describes an issue in which you cannot re-enable the prompt to delete a note in Sticky Notes in Windows 7.

Internet Explorer

The Internet Explorer icon is missing from your desktop
Adds the Internet Explorer icon to your desktop.
Fix Runtime Errors in Internet Explorer
Turn off "Runtime Error" error messages that occur when there is a problem with a Web page that may prevent it from displaying or working correctly. Locate information to help you troubleshoot other "runtime errors" in Internet Explorer.
How to solve Internet Explorer 7 installation problems
Describes an error message that you may receive when you try to install Internet Explorer 7 and provides various troubleshooting methods. Includes a Fix it solution to help you reset permissions for unwritable registry keys.
How to reset Internet Explorer settings
Describes how you can reset Windows Internet Explorer settings. Includes information about the effects of the reset.
How to solve Internet Explorer 8 installation problems
Use this Microsoft Fix it solution to automatically fix common problems that cause Internet Explorer 8 Setup to fail, and use the manual steps in this article to troubleshoot other problems that might cause Setup to fail.
How can I configure my Internet Explorer browser settings after I have removed malicious software from my computer?
Discusses what to do after the Malicious Software Removal Tool detects a browser hijack variant when you are running Windows Server 2003, Windows XP, or Windows 2000.
How to troubleshoot network connectivity problems in Internet Explorer
Describes how to troubleshoot network connectivity problems in Internet Explorer.
There are no options under Settings on the Advanced tab of the "Internet Options" dialog box in Windows Internet Explorer 7
Describes a problem in which some options on the Advanced tab of the Internet Options dialog box are missing in Windows Internet Explorer 7. You can run a command at a command prompt to resolve this problem.
A blank Web page is displayed when you start Internet Explorer 7
Discusses a problem in which a blank Web page is displayed when you start Internet Explorer 7. A resolution is provided.
How do I move the Standard toolbar to a location that is above the Address bar in Internet Explorer 7 or Internet Explorer 8?
Describes an automatic fix that makes the Standard toolbar appear above the Address bar in Internet Explorer 7 and Internet Explorer 8. Provides an automatic fix and manual resolution.
After I install Windows Internet Explorer 7 on a computer that is running Windows XP with Service Pack 2, a "Restore My Active Desktop" button appears on the desktop
Describes a problem that may occur after you install Internet Explorer 7. Explains how to resolve the problem by modifying the registry.
The menu bar and the toolbar are missing in Internet Explorer on Windows Vista or Windows XP or in Windows Explorer on Windows XP
Describes how to restore the menu bar and the toolbar in Windows Explorer and Internet Explorer on Windows XP-based computers.
How do I configure Internet Explorer to download more than two files at one time?
Describes how to configure Internet Explorer to let you download more than two files at one time.
After you upgrade to Internet Explorer 7, hyperlinks do not work in Outlook Express
Describes an issue that occurs after you upgrade to Internet Explorer 7. Specifically, hyperlinks do not work in Outlook Express. Two resolution methods are provided.
How to optimize Internet Explorer
Describes how to optimize the performance of Internet Explorer 7 in Windows Vista by clearing the browser history, resetting security settings, disabling add-ons, and returning to default settings.
A new window opens when you try to view a 2007 Microsoft Office program document in Windows Internet Explorer 7 or Internet Explorer 8
Describes a behavior that occurs because the 2007 Office system intentionally does not set a BrowserFlags registry key for its file types.
You cannot log in to or connect to secured Web sites in Internet Explorer
Describes how to troubleshoot Internet Explorer in Windows XP when Internet Explorer cannot connect to SSL Secured (128-Bit) Web sites (https://).
A new window opened in Internet Explorer displays a blank white page
Describes an issue where the new window that you open in Internet Explorer displays a blank white page. Additionally, you receive an error message if you try to perform a search on the page by using the Find (on This Page) command.
Outlook 2007 does not honor the folder structure that was created in Internet Explorer 7 for the RSS Feeds folder
Describes a problem where Outlook 2007 does not honor the folder structure that was created in Internet Explorer 7 for the RSS Feeds folder. Includes a resolution.
The Windows Search feature does not work correctly, you receive script errors in Internet Explorer, or some information is missing after you upgrade to Windows XP or after you uninstall Norton SystemWorks 2003 from a Windows XP-based computer
Describes some problems that can occur on a computer that has both Windows XP and Norton SystemWorks 2003 installed. Provides an automatic Fix and a manual resolution for these problems.
When I tried to open Device Manager or the Computer Management window, I received an error message: "MMC cannot open the file C:\WINDOWS\system32\devmgmt.msc"
Describes an issue in which you receive an error message when you try to open Device Manager or the Computer Management window. Provides a resolution for this issue.
A Visio 2003 drawing control does not load and the Visio drawing contents are not displayed when you visit a Web page that contains the drawing control
Describes that a Visio 2003 drawing control does not load and the Visio drawing contents are not displayed when you browse to a Web page that contains the drawing control. A resolution is provided.
You are not offered the option to install Windows XP Service Pack 3 when you use Windows Update or Automatic Updates
Describes situations in which Windows XP Service Pack 3 is not offered as an installation option by Windows Update or by Automatic Updates. Provides methods to troubleshoot the issue.
Application errors occur after you run Xmlinst.exe on production servers
After you run Xmlinst.exe, applications (such as Microsoft SQL Server 2000) may no longer run correctly. To have us fix this problem for you, go to the “ ” section. If you would rather fix this problem yourself, go to the “ ” section.
Error message when you check for updates on the Windows Update site: "0X800A138F: There are no updates available at this time"
Provides troubleshooting methods that you can try when you receive the "0x8007F0F4" error message after you scan for updates on the Windows Update site.

Enterprise Products

Configuration Manager

Distribution Manager in System Center Configuration Manager 2007 Service Pack 1 may require several hours after startup before it begins to process packages
Fixes a problem in which Distribution Manager in System Center Configuration Manager 2007 Service Pack 1 takes a long time before it processes packages after it starts.
Stop error message when a Windows Server 2008-based computer randomly restarts: "0x000000BE ATTEMPTED_WRITE_TO_READONLY_MEMORY"
Fixes a problem in which a Windows Server 2008-based computer may randomly restart, and a Stop error message occurs: 0x000000BE ATTEMPTED_WRITE_TO_READONLY_MEMORY.

Exchange

The installation of the Exchange Server 2007 Hub Transport role is unsuccessful on a Windows Server 2008-based computer
Describes a problem in which the installation of the Exchange Server 2007 Hub Transport role may be unsuccessful on a Windows Server 2008-based computer. Provides a resolution.
Mail flow to certain domains does not work when you run Exchange Server 2007 on a Windows Server 2008-based computer
Describes a problem in which Telnet does not work to reach certain domains from Windows Server 2008. Therefore, the mail flow to those domains does not work.
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
Describes an update that turns off default SNP features for Windows Server 2003-based and Small Business Server 2003-based computers.
Application errors occur after you run Xmlinst.exe on production servers
After you run Xmlinst.exe, applications (such as Microsoft SQL Server 2000) may no longer run correctly. To have us fix this problem for you, go to the “ ” section. If you would rather fix this problem yourself, go to the “ ” section.
When users access their Free/Busy information, the Outlook Web Access service stops on the computer that is running Exchange 2007
Describes a problem in which Free/Busy information seems to be corrupted after you migrate mailboxes to Exchange Server 2007 Service Pack 1. We provide information about a hotfix to resolve the problem.
You cannot prevent Office Communicator 2007 from controlling the call forwarding settings
Describes that you cannot prevent Office Communicator 2007 to control call forwarding settings.
Outlook 2003 users may not be able to use Outlook in offline mode
Describes an issue that may occur when you configure a size limit for personal folder (.pst) files.
Network connectivity fails when you try to use Windows Vista behind a firewall device
Describes how to work around the issue that may occur if the firewall device has a problem with its implementation of IETF RFC 1323.
Update for Windows Search 4.0, December 2008
Describes Update for Windows Search 4.0 released in December 2008.
Client connections return a "STATUS_INVALID_PARAM" error code when you use a "Send NTLMv2 response only" authentication level in Windows Server 2008 or in Windows Vista
Describes a problem in which the client connection may fail with a "STATUS_INVALID_PARAM" error code when you only use NTLMv2 authentication without any extended security support in Windows Server 2008 or in Windows Vista.

Internet Application Gateway

Endpoint detection fails when a client computer connects to IAG
Describes a problem in which endpoint detection fails when a client computer connects to Intelligent Application Gateway. Provides a resolution.

Microsoft Message Queuing

How to avoid routing queries with no routing servers in the site
When a client determines that the client site has no Microsoft Message Queuing (also known as MSMQ) routing servers, the client queries for site links and site gates to learn the enterprise topology. This occurs so that the client can make all the...

SharePoint

An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
Describes an update that turns off default SNP features for Windows Server 2003-based and Small Business Server 2003-based computers.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and program.
Problems occur when you try to open an Office document from a Web site hyperlink in a 2007 Office application on a Windows Vista-based client computer
Describes a problem that occurs because 2007 Office applications use the Windows WebDAV Mini-Redirector Client to open URL-based files. Provides a resolution.
Error message when you try to open multiple instances of an InfoPath 2007 form at the same time by using different input parameters
Discusses a problem in which you may receive an error message when you try to open multiple instances at the same time of an InfoPath form that has different input parameters.
You receive error 401.1 when you browse a Web site that uses Integrated Authentication and is hosted on IIS 5.1 or a later version
Describes an issue where you receive an error message when you use the fully qualified domain name to browse to a Web site that is hosted on Internet Information Services 5.1 or 6.0. Provides two workarounds for this issue.
Description of the Receive Window Auto-Tuning feature for HTTP traffic on Windows Vista-based computers
Describes how Auto-Tuning improves data transfer, how to enable Auto-Tuning for HTTP traffic on Windows Vista-based computers, and issues that may occur after you enable Auto-Tuning for HTTP traffic.
Description of the Microsoft Office Isolated Conversion Environment update for the Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
Describes MOICE. MOICE uses the 2007 Microsoft Office system converters to convert Office binary documents to the Office Open XML format. This process helps remove the potential threat that may exist if the document is opened in the binary format
After you upload encrypted files from a computer that is running Windows XP, Windows Vista or Windows Server 2008 to a WebDAV share, the files remain encrypted
Fixes a problem in which encrypted the files remain encrypted after you upload the files from a computer that is running Windows XP, Windows Vista or Windows Server 2008 to a WebDAV share.

Windows Server

How to remove administrative shares in Windows Server 2008
Describes how to remove administrative shares in Windows Server 2008. Also describes how to prevent Windows Server 2008 from automatically creating administrative shares.
PS/2 mouse is not connected to a Windows Server 2008-based computer or a Windows Server 2003-based computer when the computer starts
Discusses that an event ID 7026 message is logged if a PS/2 keyboard or a PS/2 mouse is not connected to a Windows Server 2008-based computer or to a Windows Server 2003-based computer when it starts.
How do I open the firewall port for SQL Server on Windows Server 2008?
Describes how to open the firewall port for SQL Server on Windows Server 2008.
MBSA 2 and other programs do not offer Windows Server 2003 SP2 as an update on a Windows Server 2003-based computer that has the Windows Server 2003 SP2 Blocker Toolkit installed
Discusses an issue that occurs when you install Windows Server 2003 SP2 Blocker Toolkit. You may find that MBSA 2 and other programs do not offer Windows Server 2003 SP2 as an update. Workaround is provided.
How do I disable balloon tips in the notification area in Windows XP or Vista?
You want to prevent balloon tips from being displayed in the notification area. This article helps you do this. Note The steps in this article disable all balloon tips in the notification area for this computer. You cannot disable balloon tips only for...
Microsoft Security Advisory: Vulnerabilities in SMB could allow remote code execution
Provides a link to Microsoft Security Advisory (975497): Vulnerabilities in SMB could allow remote code execution.
How to back up Hyper-V virtual machines from the parent partition on a Windows Server 2008-based computer by using Windows Server Backup
Describes how to back up Hyper-V virtual machines by using Windows Server Backup on a computer that is running Windows Server 2008. Step-by-step instructions are provided.
How to reset Internet Protocol (TCP/IP)
Explains how to use the NetShell utility to restore the TCP/IP stack to its original state that existed when the operating system was installed.
Terminal Services event messages 1100 or 1114 in Windows 2000 Server or Windows Server 2003
An event ID 1100 message is logged in the Event Viewer on a Microsoft Windows 2000 Server-based computer, or an event ID 1114 message is logged in the Event Viewer on a Microsoft Windows Server 2003-based computer. The event ID messages may resemble the...
Microsoft Security Advisory: Vulnerability in Microsoft DirectShow could allow remote code execution
Provides a link to Microsoft Security Advisory (971778): Vulnerability in Microsoft DirectShow could allow remote code.
Microsoft Security Advisory: Vulnerability in Microsoft Video ActiveX control could allow remote code execution
Provides a link to Microsoft Security Advisory (972890): Vulnerability in Microsoft Video ActiveX control could allow remote code execution. Also provides a link to the MS09-032 bulletin that resolves the issue.
An optional update is available to update the Daylight Saving Time for Bangladesh for the year 2009 for Windows XP, Windows Server 2003, Windows Vista and Windows Server 2008 based computers
Describes that an update is available to update the Daylight Saving Time for Bangladesh for the year 2009 for Windows XP, Windows Server 2003, Windows Vista and Windows Server 2008 based computers.
The print queue status is displayed as "Offline" on a Windows Server 2003-based print server if SNMP is enabled and if the printer devices do not respond to SNMP commands
Describes a problem on Windows Server 2003-based printer servers where unresponsive SNMP-enabled printers display an "Offline" print queue status. Occurs on computers that have Windows Server 2003 SP2 or hotfix 923218 installed.
An update to turn off default SNP features is available for Windows Server 2003-based and Small Business Server 2003-based computers
Describes an update that turns off default SNP features for Windows Server 2003-based and Small Business Server 2003-based computers.
10060 Connection timed out error with proxy server or ISA Server on slow link
Describes the 10060 Connection timed out error with proxy server or ISA Server on slow link.
How to avoid routing queries with no routing servers in the site
When a client determines that the client site has no Microsoft Message Queuing (also known as MSMQ) routing servers, the client queries for site links and site gates to learn the enterprise topology. This occurs so that the client can make all the...
When I used the Online Media feature of Media Center Extender on a Windows Vista-based computer, I received an error message: "Video Error"
Describes a problem in which you receive a "Video Error" error message when you try to use the Online Media or Internet TV features of Media Center Extender.
How do I enable the NUM LOCK key for the logon screen?
Automatically enable the use of NUM LOCK during logon.
You may receive error messages when you install the .msp files that are contained in hotfix 950009
Describes an issue that you may receive error messages when you install the .msp files that are contained in hotfix 950009.
The "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
Describes an issue that the "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
How can I disable wireless configuration services and enable the Windows XP Wireless Zero Configuration services
Consider this scenario. Several wireless configuration utilities are installed on a Windows XP-based computer. You want to use only the Windows XP Wireless Zero Configuration service. This article helps you stop the Broadcom Wireless LAN Tray Service,...
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.
How do I enable User Account Control in Windows Vista?
Describes how to enable User Account Control in Windows Vista.
The Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected when you click the item
Describes an issue in which the Bluetooth item in Control Panel on a Windows Vista SP2-based computer does not work as expected. A Fix it solution is provided.
The Recycle Bin icon does not refresh automatically in Windows Vista or in Windows XP
Describes how to fix the Recycle Bin if the Recycle Bin icon does not refresh automatically in Windows Vista or in Windows XP.

Office

When you try to open an Office file that contains a damaged AutoShape object in Office 2003 Service Pack 3, you receive an error message: "<Office application> experienced an error trying to open the file"
Discusses a problem in which you may receive an error message when you open an Office file that contains a damaged AutoShape object in Office 2003 with Service Pack 3.
The Templates dialog box does not appear for three or four seconds when you try to create new documents by using the templates in Office 2003
Describes a problem in which the Templates dialog box does not appear for three or four seconds when you try to create new documents by using templates that are located on a network share in Office 2003.
Information about the discontinuation of Encarta Encyclopedia Research Service in Microsoft Office
Provides information about the discontinuation of Encarta Encyclopedia Research Service in Microsoft Office.
Problems occur when you try to open an Office document from a Web site hyperlink in a 2007 Office application on a Windows Vista-based client computer
Describes a problem that occurs because 2007 Office applications use the Windows WebDAV Mini-Redirector Client to open URL-based files. Provides a resolution.
How do I uninstall the 2007 Office suites if I cannot uninstall it by using the "Add or Remove Programs" feature?
Describes how to uninstall the 2007 Office suites if you cannot uninstall it by using the "Add or Remove Programs" feature.
How to troubleshoot problems that you may experience when you try to activate an Office product
Describes steps that you can take to determine why you cannot activate an Office product.
You receive an error message when you install an Office program or open an Office program or document
Describes an issue that occurs when the Everyone group of the Microsoft Office registry subkey is not set to full control when you install an Office program. Provides a resolution.
Description of the 2007 Office system hotfix package: June 10, 2008
Describes a 2007 Office system issue that is fixed in the hotfix package that is dated June 10, 2008.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
Describes how to troubleshoot problems that you may experience when you try to activate a 2007 Office suite and program.
Description of the Microsoft Office Isolated Conversion Environment update for the Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats
Describes MOICE. MOICE uses the 2007 Microsoft Office system converters to convert Office binary documents to the Office Open XML format. This process helps remove the potential threat that may exist if the document is opened in the binary format
You cannot prevent Office Communicator 2007 from controlling the call forwarding settings
Describes that you cannot prevent Office Communicator 2007 to control call forwarding settings.
A graphic image changes unexpectedly when you copy it from Excel 2003 to another Office 2003 program in a spanned RDP session
Describes an issue that occurs in a spanned RDP session. Specifically, a graphic image is altered when you copy it from Excel 2003 to another Office 2003 application. A resolution is provided.
The text in a Graph object in an Office 2003 application seems to overlap or seems to be squeezed together when you use Excel 2003 on a Terminal Services client that is running in Monitor Spanning mode
Describes an issue in which the text in a Graph object may overlap or be squeezed together in an Office 2003 application. This problem may occur when you use Excel 2003 on a Terminal Services client that is running in Monitor Spanning mode.
A new window opens when you try to view a 2007 Microsoft Office program document in Windows Internet Explorer 7 or Internet Explorer 8
Describes a behavior that occurs because the 2007 Office system intentionally does not set a BrowserFlags registry key for its file types.
The "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
Describes an issue that the "Get Started With Office Live" add-in window appears every time that you start certain 2007 Microsoft Office system applications
Project 2003 crashes when you expand many subprojects in a master project
Describes a problem in which Project 2003 crashes when you expand many subprojects in a master project. A resolution is provided.
Some text is unexpectedly inserted into a new e-mail message from OneNote 2007
Discusses a problem in which some text is unexpectedly inserted into an e-mail message from Office OneNote 2007.
How do I enable or disable DEP for Office applications?
Describes how do I enable or disable DEP for Office applications?
Error message when you click a hyperlink in an Office 2003 document: "The address of this site is not valid""
Describes a problem that occurs in Office 2003 documents when you click a hyperlink that opens another document.
Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data
Fixes an issue that Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data.
The changes in the TOC and PageRef fields do not appear when you compare Word 2007 documents
Describes an issue in which the changes in the TOC and PageRef fields do not appear when you compare Word 2007 documents. A resolution is provided.
Pictures that have certain shadow settings display incorrectly in PowerPoint 2003
Discusses a problem in which pictures that have certain shadow settings display incorrectly in PowerPoint 2003. Provides a resolution.
Project 2007 takes longer than expected to add new values to a lookup table
Describes a problem in which you experience performance issues when you add multiple values to a lookup table in Project 2007. Provides a hotfix. Additionally, provides information about a registry key that is required to enable the hotfix.
Finish date of a project plan may change in Project 2003
Describes an issue when the Finish date of a project plan in Project 2003 may change after synchronizing protected Actuals.
How can I configure Outlook to read non-digitally-signed e-mail messages or nonencrypted e-mail messages as plain text in Office XP SP1?
Describes a new feature that lets users configure Outlook to read all non-digitally-signed e-mail or nonencrypted e-mail messages as plain text format in Office XP Service Pack 1 (SP-1).

E-mail and Messaging

Outlook and Outlook Express

Error messages when you create a new MAPI form or you try to open custom forms in Outlook 2003
Describes an error message that you receive when you try to create a new MAPI form in Outlook 2003. Provides a resolution.
Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data
Fixes an issue that Google Apps Sync for Microsoft Outlook disables Outlook to search the Outlook data.
Outlook 2007 does not honor the folder structure that was created in Internet Explorer 7 for the RSS Feeds folder
Describes a problem where Outlook 2007 does not honor the folder structure that was created in Internet Explorer 7 for the RSS Feeds folder. Includes a resolution.
An Outlook 2003 user cannot open a network share from a hyperlink in an RTF e-mail message if the e-mail message is sent from an Outlook 2007 user
Describes an issue in which an Outlook 2003 user cannot open a network share from a hyperlink if the hyperlink points to a network drive. Provides a resolution.
Error message when you start Outlook: "Unable to open the Outlook window," "No profile has been created," or "The list of Profiles cannot be loaded"
Explains that you may receive an "Unable to open the Outlook window" error message and that Outlook does to start.
After you upgrade Outlook 2003 to Outlook 2007, Outlook 2007 crashes when you start the program
Provides a resolution if Outlook 2007 crashes after you have upgraded from Outlook 2003.
If you change the Appointments font setting for the calendar in Outlook 2007, the new font setting is not used when you print the calendar
Describes a problem in which the calendar is printed but does not use the Appointments font settings that you specify in Outlook 2007. Information about a hotfix to resolve this problem is provided.
Outlook 2007 may stop responding when you select an e-mail message that is restricted by Information Rights Management
Describes a scenario in which Outlook 2007 may stop responding when you select an IRM e-mail message. Provides a resolution.
When you use Outlook 2007 to send an e-mail message, the recipient of the message sees an attachment that is called Winmail.dat
Describes a hotfix that prevents Outlook 2007 from sending a Winmail.dat attachment in an e-mail message.
A hotfix is available to enable Internet Message Access Protocol (IMAP) messages to use INTERNALDATE as the delivery date of a message in Outlook 2007
Describes that a hotfix is available to enable IMAP messages to use INTERNALDATE as the delivery date of a message in Outlook 2007.
A Color Category that uses a dark color may print lighter than other Color Categories in Outlook 2007
Describes a problem in which a Color Category that uses a dark color may print lighter than other Color Categories in Outlook 2007. Provides a hotfix to resolve this problem.
You cannot disable the "No end date" option for appointments, meeting requests, tasks, or task requests in Outlook 2007
Describes a problem where you cannot disable the "No end date" option for appointments, meeting requests, tasks, or task requests in Outlook 2007. We provide information about a hotfix to resolve this problem.
It takes much longer than expected to download an e-mail message from a POP3 server in Outlook 2007
Describes an issue that occurs in Outlook 2007 if a network hardware device, such as a router, does not support TCP Window Scaling. Provides a resolution.
How can I configure Outlook to read non-digitally-signed e-mail messages or nonencrypted e-mail messages as plain text in Office XP SP1?
Describes a new feature that lets users configure Outlook to read all non-digitally-signed e-mail or nonencrypted e-mail messages as plain text format in Office XP Service Pack 1 (SP-1).
Outlook 2003 users may not be able to use Outlook in offline mode
Describes an issue that may occur when you configure a size limit for personal folder (.pst) files.
How can I recover items that I have "hard deleted" in Outlook?
Describes how to recover items that are permanently deleted instead of being moved to the Deleted Items folder in Outlook (“hard deleted” items). You can recover hard deleted items from the Exchange computer if it is configured to retain deleted items.
When users access their Free/Busy information, the Outlook Web Access service stops on the computer that is running Exchange 2007
Describes a problem in which Free/Busy information seems to be corrupted after you migrate mailboxes to Exchange Server 2007 Service Pack 1. We provide information about a hotfix to resolve the problem.
When you send and receive e-mail messages by using a POP3 e-mail account, you receive one of the following error messages: “0x8004210A” “0x800CCC0B” or “0x8004210B”
Discusses a problem in which you receive an error message when you send and receive e-mail messages by using a POP3 e-mail account.
Network connectivity fails when you try to use Windows Vista behind a firewall device
Describes how to work around the issue that may occur if the firewall device has a problem with its implementation of IETF RFC 1323.
Error message when you try to use a keyboard shortcut in an Outlook 2003 custom form that has an embedded Web Browser control: "The operation failed"
Describes the issue where you receive a "The operation failed" error message when you try to use a keyboard shortcut on an Outlook 2003 custom form with a Web Browser control.
An e-mail message does not appear in a user's mailbox if the e-mail message was sent on behalf of the user by a delegate in Outlook 2003
Describes a problem in which an e-mail message does not appear in a user's mailbox if the e-mail message was sent on behalf of the user by a delegate in Outlook 2003.
Error message when you click a hyperlink in an Office 2003 document: "The address of this site is not valid""
Describes a problem that occurs in Office 2003 documents when you click a hyperlink that opens another document.
Hyperlinks do not work in Outlook Express or in Word
Describe an issue in which hyperlinks do not work in Outlook Express or in Word
After you upgrade to Internet Explorer 7, hyperlinks do not work in Outlook Express
Describes an issue that occurs after you upgrade to Internet Explorer 7. Specifically, hyperlinks do not work in Outlook Express. Two resolution methods are provided.
Description of the cumulative update for Outlook Express
Microsoft has released an update that resolves several problems in Outlook Express.

Windows Media Player

How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack
Describes a problem that may occur because older device drivers are not reinstalled when you install Windows Vista SP1. Provides a resolution.
When I try to use Windows Media Player 11, the program does not start, or some UI elements are blank
Describes a problem that may occur when you try to use Windows Media Player 11. Specifically, you receive an "Internal application error has occurred" error message. Or, some UI elements are blank. A resolution is provided.
Windows Media Player stops responding after you install a third-party product that registers its own version of the Wmp.dll file
Windows Media Player stops responding after you install a third-party product that registers its own version of the Wmp.dll file. Provides a resolution.
How can I enable or disable automatic updates in Windows Media Player?
You want Windows Media Player to periodically check the Internet for newer versions or updates and let you know that they are available. Or, you want to stop Windows Media Player from doing this. To enable Windows Media Player to periodically check for...
How can I disable changes in Windows Media Player that are introduced after I install security update 936782?
Microsoft has made in-depth changes to Microsoft Windows Media Player to help with security in social networking sites. This article helps you override these default changes.

Xbox and Zune

Xbox

You tried to set up your Xbox 360 console as a Media Center Extender, but the Setup program did not start
You downloaded the XboxXPSP2-ENU.exe application from the following Web site: Then, you tried to set up your Xbox 360 console as a Media Center Extender. However, the Setup program did not start, so you cannot install the Media Center Extender for Xbox...
Error message when you try to install a program for the Xbox 360 Media Center Extender in Windows XP Media Center Edition 2005 with Service Pack 3: "There is a problem with the installation of Windows XP Media Center Edition 2005"
Describes why you receive an error message when you try to install a program for the Xbox 360 Media Center Extender in Windows XP Media Center Edition 2005 SP3. To resolve this issue, you must install update 895961.

Zune

When you try to play music that you downloaded from the Zune Marketplace, you receive an error message: “C00D11B1”
When you try to play music that you downloaded from the Zune Marketplace, you receive the following error message:
Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
This article describes a problem with CD or DVD drives not work, or is missing, or not recognized after installing or uninstalling programs.

Games and Consumer Products

When you try to start MapPoint or Streets & Trips, you receive an error message: "A removable device or network share cannot be found"
Discusses that you receive an error message when you try to start MapPoint or Streets & Trips on a Windows-based computer or on a Windows Terminal Server client computer.
You receive the following error message when you activate Flight Simulator X, Streets & Trips 2009, or MapPoint 2009: "An internal error has occurred (error code: 0xC004E01E)"
Describes that you receive an error message when you try to activate Flight Simulator X, Streets & Trips, or MapPoint on a computer that has Windows XP SP3 installed. A Windows XP update is available that resolves this problem.
Error message when you try to use Street & Trips or MapPoint: "Construction information for routes could not be downloaded"
Describes an error you may receive if the construction file was not properly recorded in the registry.
MapPoint or Streets & Trips does not respond or gives an error message about the license when you try to start the program
Describes a problem in which the program does not start or returns a license-related error message if the Activation Licensing database is corrupted or if there is a conflict between MapPoint 2009 and a Microsoft Office template.
Troubleshoot activation issues for Microsoft games and mapping programs
Explains how to troubleshoot activation issues or error messages when you try to activate Games for Windows, Streets and Trips, or MapPoint.

Windows Media Player

How to troubleshoot sound problems that you experience after you install a Windows Vista Service Pack
Describes a problem that may occur because older device drivers are not reinstalled when you install Windows Vista SP1. Provides a resolution.
When I try to use Windows Media Player 11, the program does not start, or some UI elements are blank
Describes a problem that may occur when you try to use Windows Media Player 11. Specifically, you receive an "Internal application error has occurred" error message. Or, some UI elements are blank. A resolution is provided.
Windows Media Player stops responding after you install a third-party product that registers its own version of the Wmp.dll file
Windows Media Player stops responding after you install a third-party product that registers its own version of the Wmp.dll file. Provides a resolution.
How can I enable or disable automatic updates in Windows Media Player?
You want Windows Media Player to periodically check the Internet for newer versions or updates and let you know that they are available. Or, you want to stop Windows Media Player from doing this. To enable Windows Media Player to periodically check for...
How can I disable changes in Windows Media Player that are introduced after I install security update 936782?
Microsoft has made in-depth changes to Microsoft Windows Media Player to help with security in social networking sites. This article helps you override these default changes.

Press and Events

Fix it Webcast

Laura Foy of Channel 10 interviewed PQO General Manager Lori Brownell about Fix it.
Watch Laura Foy's interview with Lori Brownell on Channel 10.

The Fix it team hosted an Introduction to Fix it webcast on 2/19/2009. Video of the webcast and the Fix it demonstrations are available from MSN Soapbox.

Note clicking on the links above will open a new window to allow you to view the video.

Fix it Press

The WinVista Club
Microsoft Technets Fix-it Blog
by Anand Khanse
January 2, 2009

Computerworld
Microsoft revs up 'Fix it' support tool
by Gregg Keizer
February 3, 2009

Paul Thurrott’s SuperSite
Fix It: Microsoft begins automating help and support
by Paul Thorrott
February 3, 2009

Slashdot
Microsoft Ramps Up "Fix it" Support Tool
Posted by kdawson
February 3, 2009

TechRepublic
Microsoft wants to help you fix Windows
by Mark Kaelin
February 4, 2009

InformationWeek
Microsoft Working On Automatic Error Correction Tool
by J. Nicholas Hoover
February 5, 2009

The Seattle Times
Microsoft's new "Fix It" buttons simplify Windows fixes
by Brier Dudley
February 5, 2009

PC Magazine
Microsoft's 'Fix It' Support Button Just Fixes It
by Neil J. Rubenking
February 5, 2009

CNET
CNET News Daily Podcast: A single button to fix your PC woes
by Leslie Katz
February 5, 2009

Microsoft offers to just 'Fix it'
by Ina Fried
February 5, 2009

Dallas News
Microsoft rolling out new "Fix It" option to automatically repair common Windows problems
by Victor Godinez
February 5, 2009

BBC
Microsoft debuts quick fix clicks
February 6, 2009