Virus and Security Solution Center

Start Here

Start Here

Are you concerned your PC may be exposed to viruses and other security threats? Microsoft has free tools that can help detect and remove viruses, plus build up defenses to help secure your PC against viruses and other security threats. To get started, follow the three steps below.

Step OneScan your PCs for viruses
The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software.
Step TwoConfigure your PCs to help prevent security threats
Building up your computer?s defenses helps secure your computer against viruses. To help prevent security threats from infecting your PC, the Malware Prevention Diagnostic Tool will guide you through configuring these system settings: set up automatic update for Windows, turn on Windows Firewall, enable Internet Explorer?s privacy settings, turn on User Account Control (UAC), clean your internet cache and browsing history, and more. Learn more about the Malware Prevention Tool here.
Step ThreeProtect your PCs with Microsoft Security Essentials
Help protect your home and small business PCs from malicious software such as spyware, viruses, Trojans, and rootkits with Microsoft Security Essentials, the high-quality antivirus software that is free for genuine Windows customers to download directly from Microsoft.

Virus information

Virus Information

Protect your computer with Microsoft Security Essentials software
With Microsoft Security Essentials, you get high-quality protection against viruses and spyware, including Trojans, worms and other malicious software. And best of all, there are no costs or annoying subscriptions to keep track of.

4 Steps to Protect Your Computer
Follow these four steps to keep your computer protected and up-to-date.

Think you have a virus? Follow these steps
This article discusses how to determine whether your computer is infected with a computer virus, worm or a Trojan, how to recover from an infection and how to prevent future infections from a computer virus.

Microsoft Consumer Online Safety
Protect your family, yourself and your computer by learning more about computer safety. The Consumer Online Safety web site provides useful tools and resources to get you up-to-date with PC safety and security.

Windows Live OneCare End of Sale Guidance
Windows Live OneCare will begin discontinuing sales in the summer and fall of 2009. Learn more about this decision, how long you can continue your subscription and what other security solutions Microsoft is offering.

Security information

Security Information

Install the latest Microsoft Security Patch
On the second Tuesday of each month Microsoft releases its latest security updates for its software. Ensure your computer is protected by installing the latest Security Bulletin from Microsoft.

Install Windows Updates
Protect your PC from security risks and ensure your version of Windows is up-to-date.

Protect your computer with Microsoft Security Essentials software
With Microsoft Security Essentials, you get high-quality protection against viruses and spyware, including Trojans, worms and other malicious software. And best of all, there are no costs or annoying subscriptions to keep track of.

Microsoft Fix it: Common System Maintenance Tasks
Automatically detect and fix common maintenance problems such as broken desktop shortcuts, unused icons, disk volume errors, and incorrect system time display.

Security Checklist for Windows 7
Use this checklist to make sure you?re taking advantage of all the ways that Windows can help keep your computer as secure and safe as possible.

4 Steps to Protect Your Computer
Follow these four steps to keep your computer protected and up-to-date.

Microsoft Consumer Online Safety
Protect your family, yourself and your computer by learning more about computer safety. The Consumer Online Safety web site provides useful tools and resources to get you up-to-date with PC safety and security.


Other security software providers


Microsoft wants to help ensure your PC is protected. If Windows Live OneCare and Microsoft Security Essentials do not meet your needs, learn more about other security software providers.

Antimalware apps for Windows 8 Release Preview

Windows 7 consumer security software providers

Windows Vista consumer security software providers

Windows XP consumer security software providers

Hoaxes and scams

Hoaxes and scams

Scams that use Microsoft?s name or product names
Phishing scams often include the names of well-known companies to convince you to visit spoofed Web sites or click on dangerous links. Microsoft does not send unsolicited e-mail requesting personal or financial information.

How to handle suspicious e-mail
Follow these guidelines to help protect yourself when suspicious mail shows up in your Inbox.

Scams that promise money, gifts, or prizes
Several types of phishing scams promise fantastic financial or other rewards in exchange for just a few small things you have to do?which include turning over your personal information to an identity thief.

How to recognize phishing e-mails or links
A few clues can help you spot fraudulent e-mail messages or links within them.

Frequently Asked Questions about Phishing
Find answers to the most popular questions about phishing.

How to Report Phishing
The Anti-Phishing Working Group is a volunteer organization that maintains a repository of phishing scam e-mails and websites. Report suspected phishing here.

Protect yourself from phishing scams and identity theft
Follow the steps on this page to protect your personal data such as credit card numbers, Windows Live IDs and passwords.

Ask the Community

Ask the Community

Security & Privacy forum at Microsoft Community
Post questions in the Microsoft Security and Privacy Community forum. Experts are on hand to help.


Getting Started with Microsoft Security Essentials forum at Microsoft Community
Post questions in the Getting Started and Upgrading with Microsoft Security Essentials Community forum. Experts are on hand to help.


Updating Virus and Spyware Definitions forum at Microsoft Community
Post questions in the Updating Virus and Spyware Definitions for Microsoft Security Essentials Community forum. Experts are on hand to help.


Scanning, Detecting and Removing Threats forum at Microsoft Community
Post questions in the Scanning, Detecting and Removing Threats with Microsoft Security Essentials Community forum. Experts are on hand to help.

IT Professionals

IT-Professional Security Resources

Install the latest Microsoft Security Patches
On the second Tuesday of each month Microsoft releases its latest security updates for its software. Ensure your computer is protected by installing the latest Security Bulletin from Microsoft.

What?s New for Security in Windows Server 2008 R2
These product evaluation topics provide IT-Professionals with an overview of new and changed security related features in Windows Server 2008 R2.

Install Windows Updates
Protect your PC from security risks and ensure your version of Windows is up-to-date.

Microsoft Malware Protection Centre
The Microsoft Malware Protection Centre blog provides a real-time method for the Microsoft Malware Response Centre to communicate with customers. Topics include day-to-day, ?behind the scenes? information about new, emerging and interesting malware threats as well as other research topics in the computer security field.

Protect your Exchange messaging environment with Forefront Security for Exchange Server
Forefront Security for Exchange Server includes multiple scan engines from industry-leading security firms integrated in a single solution to help businesses protect their Exchange messaging environments from viruses, worms, and spam.

Security Checklist for Windows 7
Use this checklist to make sure you?re taking advantage of all the ways that Windows can help keep your computer as secure and safe as possible.

Stay secure: Visit the Security TechCentre on TechNet
The Security TechCentre provides links to technical bulletins, advisories, tools, prescriptive guidance, and community resources designed to help IT professionals keep Microsoft servers, desktops, and applications up to date and secure.

Contacts

E-mail

E-mail

Hours: 24 hours a day, 7 days a week
Response time: Within 24 hours
E-mail Customer Service

Chat

Chat

Hours: Temporarily unavailable
Response time:
Chat with Customer Service

Telephone

Assisted Support

Hours: 24 hours a day, 7 days a week
Voice: 1-866-PCSafety (727-2338)
TTY: 1-800-892-5234
Contact Consumer Security Support
Contact Microsoft Security Essentials support
Windows Live OneCare support and contact options

Mail

Mail

Microsoft Canada Co.
1950 Meadowvale Blvd.
Mississauga, Ontario L5N 8L9
Please include the name of the recipient or the department.
View Microsoft Worldwide contact information

Computer Manufacturer Support

Computer Manufacturer Support

If your Microsoft software was pre-installed or came with your
computer, you may have support options available through your
computer manufacturer.
View contact information for computer manufacturers

Product Support Centers

Product Support Solution Centers

For technical issues, error messages, tips, and how-tos, please see
Product support solution Centres

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Last Review : April 11, 2012