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Online Electronic Software Download (ESD) Support
If you did not purchase your product from either MS Store, Amazon or Digital River, you may have purchased from a third party retailer. Please check your confirmation email for more information.
If you are still uncertain as to where you purchased and downloaded your product, you may contact Microsoft Customer Support by clicking on the contact methods below. Please have your confirmation email or order number ready when you call. The customer support representative will use this information to help identify where your product was purchased.