Assisted Support Options

Pay Per Incident Support

To contact a Microsoft Support Professional by e-mail, on-line or phone click on the product and version below that is applicable to you. We’ll ask you a few questions in order to serve you efficiently.


Windows Server 2008

Windows Server 2008 R2

Windows Server 2003

Windows Server 2003 R2

Windows Server 2003 Compute Cluster Edition

Windows 2000

All other products


Contract Incident Support

Contact a Microsoft Support Professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.


Contact a Microsoft Support Professional using your MSDN Subscription
As an MSDN Subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.


Microsoft Premier Online (MPO)
Enterprise customers with a premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.


Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.


Get volume licensing with Microsoft Software Assurance
Get volume licensing and additional benefits with the Microsoft Software Assurance program.

Additional Support Options

Microsoft Pinpoint
Connect with thousands of Microsoft Certified companies to find products and services.

Last Review : October 17, 2012