Welcome to the online Microsoft hardware support wizard

Step 1

1

By asking you a few questions, we will quickly be able to determine which support option suits your needs best.

When you want to solve a technical problem, you may be eligible for free support by one of our technical engineers based on your hardware license.
Please understand that technical support is only available online (There is no support by phone for hardware).

Technical support is not available for OEM hardware, you will need to go to the store where you purchased the product for support.

Important: please download and read the hardware End Users License Agreement (EULA) for:

The next step will help you to determine whether you have OEM hardware or not.

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Last Review : 20 January 2012