Select the product you need help with
- Internet Explorer
- Windows Phone
- More products
To help determine the source of the problem with your hardware, we?d like to ask you to connect your hardware to another computer, if possible.
The reason for this is to see if there is a problem with your computers connection to the hardware rather than with the hardware itself.If the hardware doesn?t work properly on the second computer, or if you don?t have a second computer to test with, please click the 'No' button.
Is your hardware working after you connected it to another computer?