Microsoft Keeps Custom Support Prices Flat in 2009

Price Change Provides Customers with Cost Savings and Consistent Product Support in Down Economy

The global economic downturn has adversely affected businesses in every geography and sector. Microsoft understands that customers have to make difficult fiscal decisions on a daily basis in this turbulent economy. Therefore, in response to the feedback provided by valued customers, Microsoft is announcing flat year-over-year (YOY) pricing for Custom Support in 2009.

The Custom Support program provides customers with the opportunity to receive support on legacy versions of some Microsoft products and service packs that have reached the end of support, while they complete their migration to supported versions. Pricing for Custom Support includes an annual enrollment fee that normally escalates YOY, with the pricing published three years in advance. However, in response to the current market downturn and customer needs, Microsoft will NOT increase the price of Custom Support in 2009, but will maintain the 2008 pricing.

This price change provides cost savings to Microsoft customers and enables them to maintain support on older versions of Microsoft products until they have had the opportunity to complete their migration to supported versions.

Microsoft Account Managers will be reaching out to customers with Custom Support with more information. For any additional questions or information, customers are requested to contact their Microsoft Technical Account Manager or Account Representative.

The Microsoft Support Lifecycle (MSL) policy provides transparent and predictable information about the support lifecycle of Microsoft products. More information is available on the following MSL Web site:

Last Review : March 15, 2013