Longer Support Timelines for Key Microsoft Dynamics® Service Packs

In response to customer feedback and as part of Microsoft’s continuous efforts to provide world-class support for its products, the company is updating the Microsoft Support Lifecycle policy for service packs for key Microsoft Dynamics products.

Microsoft is extending the service pack support policy for Microsoft Dynamics SL, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics AX, and Microsoft Dynamics CRM to 24 months of support for a previous service pack, when a new service pack is released. Previously, when a new service pack was released for these products, Microsoft provided 12 months of support for the previous service pack.

Additional Support. Greater Flexibility. More Cost Savings.

Microsoft is committed to providing its customers and partners with product support that maximizes their investments in Microsoft technology and delivers the most value to their business. This policy update is a reflection of this commitment. The longer support timelines for these service packs gives Microsoft Dynamics customers and partners the flexibility to optimize their IT infrastructure and plan their product upgrades based on their businesses’ timelines. It also enables them to better manage their support costs during these challenging economic times.

Support Extended by 12 Months for Currently Supported Service Packs

This update applies to all the service packs that are currently supported (as of June 8, 2009), for the above-listed Microsoft Dynamics products. As per this change, the expiration dates for the currently supported service packs, listed below, will now be extended by another 12 months.

Currently Supported Service Packs

Support Retirement Date as per Previously Service Pack Policy

Revised Support Retirement Date as per New Service Pack Policy

Microsoft Dynamics AX 2009 Service Pack 0/RTM

January 12, 2010

January 11, 2011

Microsoft Dynamics AX 2009 Service Pack 1

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics AX 4.0 Service Pack 2

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics NAV 2009 Service Pack 0/ RTM

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics NAV 2009 Service Pack 1

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics GP 10.0 Service Pack 1

October 13, 2009

October 12, 2010

Microsoft Dynamics GP 10.0 Service Pack 2

January 12, 2010

January 11, 2011

Microsoft Dynamics GP 10.0 Service Pack 3

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics GP 9.0 Service Pack 3

October 13, 2009

October 12, 2010

Microsoft Dynamics SL 7.0 Service Pack 1

January 12, 2010

January 11, 2011

Microsoft Dynamics SL 7.0 Service Pack 2

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Microsoft Dynamics SL 6.5 Service Pack 2

January 12, 2010

January 11, 2011

Microsoft Dynamics SL 6.5 Service Pack 3

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Dynamics CRM 4.0 Service Pack 0/ RTM

Support ends 12 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support ends 24 months after the next service pack releases or at the end of the product's support lifecycle, whichever comes first.

Support for Select Out-of-Support Service Packs Now Reactivated

Additionally, per the new policy, support will also be reactivated for select service packs for which support has expired under the previous 12-month policy, but for which support would have continued under the new 24-month policy. The retired service packs for which support will now be reactivated, as per this update, are listed below:

Service Packs

Support Retirement Date as per Previous Policy

Revised Support Retirement Date as per New Service Pack Policy

Microsoft Dynamics NAV 5 RTM Service Pack 0/ RTM

April 14, 2009

April 13, 2010

Microsoft Dynamics GP 10 RTM Service Pack 0/ RTM

January 13, 2009

January 12, 2010

Microsoft Dynamics GP 9.0 Service Pack 2

October 14, 2008

October 13, 2009

Microsoft Dynamics AX 4.0 Service Pack 1

October 14, 2008

October 13, 2009

Microsoft Dynamics SL 6.5 Service Pack 1

October 14, 2008

October 13, 2009

Microsoft Dynamics SL 7.0 RTM Service Pack 0/ RTM

January 13, 2009

January 11, 2010

No Impact to Mainstream Support and Extended Support Dates

This update has no impact on the Mainstream Support and Extended Support dates for these products. Mainstream Support for these products will continue, as per the Microsoft Support Lifecycle policy, for five years from the date of general availability of the products, and Extended Support for another five years after the end of Mainstream Support.

Note: Both Mainstream Support and Extended Support are available ONLY at the product’s supported service pack level.

Last Review : March 15, 2013