Media Replacement

You indicated that you need to replace a CD or DVD that contains Microsoft software. The Microsoft Supplemental Parts team handles Media replacement.

To contact the Microsoft Supplemental Parts team in the United States and Canada, use the following contact numbers:

  • United States: (800) 360-7561, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.
  • Canada: (800) 933-4750, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

TTY customers in the United States and Canada can use the following contact number:

       (800) 718-1599, Monday through Friday, 5:00 A.M. to 7:00 P.M. Pacific Time.

For more information, visit the following Web site:

       http://support.microsoft.com/kb/326246

Last Review : August 18, 2009