Microsoft Mediaroom 1.1 System Software Support Lifecycle policy

Summary

The Microsoft Mediaroom team is pleased to announce the Microsoft Mediaroom 1.1 System Software Support Lifecycle policy. Microsoft’s Mediaroom 1.1 System Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release and throughout a product’s lifecycle.

In this communication, we will explain the following:

  • Support lifecycle policy for Microsoft Mediaroom 1.1 System Software
  • Software that is transitioning out of support over the next twenty four (24) months
  • Available Microsoft Support Lifecycle resources

General Support Lifecycle Policy: Microsoft Mediaroom 1.1 System Software

Microsoft is committed to providing its customers and partners with product support that maximizes their investments in Microsoft technology and delivers the most value to their business. This policy formalization for the Microsoft Mediaroom 1.1 System Software is a reflection of that commitment. Publishing support guidelines for the Mediaroom 1.1 System Software gives Microsoft Mediaroom customers and partners the opportunity to optimize their infrastructure and plan their product upgrades.

The Mediaroom 1.1 System Support Lifecycle Policy is based on the standard Microsoft Support Lifecycle (MSL) Mainstream Support phase. The Mainstream Support period for the Mediaroom 1.1 System begins at the General Availability (GA) of the system release and ends after 5 years or 2 years after the successor system release is provided (N+1), whichever is longer. Mainstream Support phase includes:

  • Paid Problem Resolution support:
    • Premier
    • Support assistance as defined in Premier Support agreement
  • Security update support
  • The ability to request non-security hotfixes
Extended Support will not be offered for the Mediaroom 1.1 System Software, but availability of Custom Support will be assessed on a case-by-case basis.

Microsoft Mediaroom 1.1 System Software

The Microsoft Mediaroom 1.1 System Software is comprised of Mediaroom software and Microsoft Core Element Software.

Microsoft Mediaroom Software:

  • Microsoft Mediaroom Server 1.1SP2
  • Microsoft Mediaroom Server 1.1SP3.0
  • Microsoft Mediaroom Client 1.2
  • Microsoft Mediaroom Server 1.1SP3.2 (includes CP1, CP2 and CP3)
  • Microsoft Mediaroom Client 1.6

Microsoft Core Element Software:

  • Microsoft Systems Management Server 2003 SP3
  • Microsoft Operations Manager 2005 SP1
  • Microsoft Windows Server 2003 SP2
  • Microsoft SQL Server 2005 SP3
  • Microsoft .NET Framework 2.0 SP2
  • Microsoft Systems Center Configuration Manager 2007 R2
  • Microsoft Systems Center Operation Manager 2007 R2

Service Pack Support Lifecycle Policy

As per the Microsoft Support Lifecycle policy for service packs, when a new service pack is released, Microsoft will provide either 12 or 24 months of support for the previous service pack, depending on the respective software release. Support timelines for service packs will remain consistent within the software release.

Microsoft will publish specific support timelines for a previous service packs when the new service pack is released. When support for a software release ends, support of the service packs for that software release will also end. The software release’s support lifecycle supersedes the service pack support policy.

Note: Mainstream Support and Extended Support (if applicable) for any software release is ONLY provided at the supported service pack level.

The Mediaroom 1.1 System Software and the duration of minimum length of service pack support for each software release is depicted below:

Software Release12 Months24 Months
Microsoft SQL Server 2005x
Microsoft System Management Server 2003x
Microsoft Operations Manager 2005x
Microsoft .NET Framework 2.0/3.0/3.5 SP1x
Microsoft Windows Server 2003x
Microsoft System Center Configuration Manager 2007 R2x
Microsoft System Center Operations Manager 2007 R2x
Mediaroom Server 1.1x
Mediaroom Client 1.2.xx
Mediaroom Client 1.6.xx
Note: For Mediaroom Client Software and Mediaroom Server Software Cumulative Patches (CP), the Clients and CPs will follow the same policy as the Service Packs.

Below is a graphical view of the Mediaroom Client 1.0 and Server 1.1 Software support:

Support Transition Timelines for Mediaroom 1.1 System Software

This section features the support timelines for Mediaroom 1.1 System Software and highlights software releases ending support over the next twenty four (24) months. For the most current information on specific software releases, search the Microsoft Support Lifecycle database available here.

Software Reaching End of Support in Next 24 Months:

SoftwareEnd of Support
Microsoft Mediaroom Server 1.1 SP3.2
(includes CP1, CP2 and CP3)
January 8, 2013
Microsoft Mediaroom Client 1.6January 8, 2013

Custom Support Offering for Microsoft Mediaroom Server 1.1

A Microsoft Mediaroom Server 1.1 Custom Support program offering will be available for purchase by Operators who have not been able to complete their migration to Microsoft Mediaroom 2.0 Server and need additional support from Microsoft. The Custom Support program will provide an additional year of support for Mediaroom 1.1 Server after the Mainstream Support EOS occurring on January 8, 2013, specifically for those customers that will not be able to migrate completely to Mediaroom Server 2.0 and for those customers requiring support for the Mediaroom 1.1 Server platform after January 8, 2013. The twelve (12) months of Custom Support for Mediaroom 1.1 Server ends January 14, 2014. Mediaroom Operators interested in this program should contact their TAM or Account Manager for further details.

Expired Microsoft Mediaroom 1.1 System Software

The following software releases are no longer available and support has been retired:

SoftwareEnd of Support
Microsoft Mediaroom Server 1.1 SP2October 11, 2011
Microsoft Mediaroom Server 1.1 SP3.0October 11, 2011
Microsoft Mediaroom Client 1.2October 11, 2011
Microsoft Mediaroom Data Warehouse 3.2*April 7, 2010
Microsoft Mediaroom Server 1.1 CP5
(retirement includes CP5 based patches)
June 14, 2009
Microsoft Mediaroom Client 1.1
(retirement includes all 1.1.xxxx clients)
April 14, 2009
*Following the release of Data Warehouse 2.0 for use on Mediaroom Server 1.1SP3.2, the Data Warehouse 3.2 feature set is no longer supported.

Resources

Note: The Microsoft Mediaroom 2.0 System Software Lifecycle Policy is intended to be released following General Availability of the Mediaroom 2.0 System Software.
Last Review : March 22, 2013