The Microsoft Support Diagnostic Tool is an ActiveX Control that can enhance your support experience and make it easier for you to submit a support incident.
The Microsoft Support Diagnostic Tool also gathers diagnostic information, such as system information, registry settings, files, and similar data from your computer and uploads this information to the support engineer over a secure channel. This information can be used to diagnose the problem that you are having on your computer. To gather this system information, the Microsoft Support Diagnostic Tool downloads tools onto your computer if they do not already exist.
This control is designed to enhance your support experience. When you are prompted, accept the controls download to improve your experience.