Microsoft Support Lifecycle Service Pack Support Policy Revisions
Microsoft is pleased to announce revisions to the Service Pack Support policy that will provide customers with continued troubleshooting support for unsupported service pack versions.
Under the former policy, when a service pack reached the end of support customers were no longer eligible to receive troubleshooting help from Microsoft Customer Service and Support, including assisted telephone support, security updates, or non-security hot fixes. Customers requiring assistance from Microsoft had to upgrade to a supported service pack, to be eligible for any support.
Service Pack Support policy revisions
Effective April 13, 2010, the Service Pack Support policy will be revised to provide customers with limited troubleshooting on unsupported service pack versions. The new Service Pack Support policy enables customers to obtain support as follows:
These changes will provide additional support options and flexibility for customers who have not completed migration to a supported service pack. Customers are highly encouraged to stay on a supported service pack to ensure they are on the latest and most secure version of their product.
The Microsoft Support Lifecycle (MSL) policy provides transparent, predictable information regarding the support lifecycle of Microsoft products. More information is available on the MSL Web site http://support.microsoft.com/lifecycle.