Computer manufacturers' contact information

OEM Frequently Asked Questions

OEM is an industry acronym for Original Equipment Manufacturer. OEMs are computer manufacturers that install software on their computer systems. Common computer OEMs are Hewlett-Packard (HP), Dell, Lenovo, Acer and Toshiba.

Microsoft OEM products are Microsoft products which were supplied with a computer or in the case of software, installed on computer by a computer manufacturer. This can include your operating system (such as Windows 7) and Office (such as Office 2010) products.

How did you obtain your product? Was your Microsoft product preinstalled (in the case of software), distributed with your computer, or obtained as an upgrade directly from your computer manufacturer? If the answer is yes, it is likely that you have an OEM product. For customers with an OEM product, the primary source for support is the personal computer manufacturer who provided the Microsoft product.

Not Sure?
If you are not sure whether your product is OEM or not, follow these steps to find out. If the letters OEM are included in the product identification number, then your product came with your computer. If not, then your product was purchased separately.

As your computer manufacturer has configured your computer hardware and software they would be the primary resource to contact for any technical support that might be needed. You may be entitled to free warranty support from your OEM. Click here for a list of computer manufactures with contact information.

What if I don't want to contact my computer manufacturer or my warranty has expired?
Depending on the product you need support with, there may be Microsoft support options available to you. They include:

  • Self-help support
    For free self help support resources, please see the list of product solution centers and select the appropriate product.

  • Free support
    Users of preinstalled Microsoft (OEM) software can benefit from the Microsoft no-charge support when the issue is directly related to one (or more) of the following subjects:

    - Problems on your PC after installing a Microsoft Windows Update
    - Problems installing a Windows Service Pack

    If your problem is related to one (or more) of the subjects above, then please select your product from the Assisted Support products list and submit your incident.

  • Paid support
    You may still be able to purchase support from Microsoft. To see what support options are available for your product, please select your product from the Assisted Support products list.

OEM vendors

Please contact your computer manufacturer or vendor directly to determine what level of support is available for your product.

The following is a contact list of computer manufacturers and vendors. The third-party contact information included is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

List of computer manufacturer's and vendors contact information:

OEM Manufacturer Phone NumberSupport Website
Acer0870 853 1000WebsiteSupport Website
Advent0844 561 0000WebsiteSupport Website
Alienware0800 2799751WebsiteSupport Website
Apple0844 209 0611WebsiteSupport Website
Aria Technology Ltd 0844 999 2499 WebsiteSupport Website
Asus0870 1208340WebsiteSupport Website
CCL Computers Ltd 01274 471201 WebsiteSupport Website
Compaq0844 369 0369WebsiteSupport Website
Commodore0845 026 1263WebsiteSupport Website
Daewoo WebsiteSupport Website
Dell0844 338 1000WebsiteSupport Website
Dixons Group0844 800 2030WebsiteSupport Website
Ergo Computing UK Ltd0115 914 4160WebsiteSupport Website
Fujitsu 08702 434390WebsiteSupport Website
Hewlett Packard0844 369 0369WebsiteSupport Website
Hi-Grade Computers0208 532 6111 WebsiteSupport Website
HTC0845 890 0079 WebsiteSupport Website
LG0844 847 5454 WebsiteSupport Website
IBM / Lenovo0870 5500 900WebsiteSupport Website
Medion0871 376 1020WebsiteSupport Website
Mesh Computers0871 200 2221WebsiteSupport Website
Micro Direct Ltd 0161 248 4848 WebsiteSupport Website
Misco Computers0800 2944 516WebsiteSupport Website
Novatech0871 222 5112WebsiteSupport Website
Overclockers UK 0871 200 5052 WebsiteSupport Website
Packard Bell UK0871 467 0008WebsiteSupport Website
Palicomp Ltd 01270 898104 WebsiteSupport Website
Palm0207 867 0108WebsiteSupport Website
PC Specialist0844 499 4000WebsiteSupport Website
Research Machines0845 404 0000WebsiteSupport Website
Samsung Mobile 0845 67267864 WebsiteSupport Website
Samsung Notebook computers0330 726 7864WebsiteSupport Website
Sony08702 402 408WebsiteSupport Website
Scan0871 472 4747WebsiteSupport Website
Time Computers0906 200 1002WebsiteSupport Website
Toshiba0844 847 8944WebsiteSupport Website
Viglen01727 201 850WebsiteSupport Website
Last Review : 02 October 2013