Computer manufacturers' contact information
OEM Frequently Asked Questions
OEM is an industry acronym for Original Equipment Manufacturer. OEMs are computer manufacturers that install software on their computer systems. Common computer OEMs are Hewlett-Packard (HP), Dell, Lenovo, Acer and Toshiba.
Microsoft OEM products are Microsoft products which were supplied with a computer or in the case of software, installed on computer by a computer manufacturer. This can include your operating system (such as Windows 7) and Office (such as Office 2010) products.
How did you obtain your product? Was your Microsoft product preinstalled (in the case of software), distributed with your computer, or obtained as an upgrade directly from your computer manufacturer? If the answer is yes, it is likely that you have an OEM product. For customers with an OEM product, the primary source for support is the personal computer manufacturer who provided the Microsoft product.
As your computer manufacturer has configured your computer hardware and software they would be the primary resource to contact for any technical support that might be needed. You may be entitled to free warranty support from your OEM. Click here for a list of computer manufactures with contact information.
What if I don't want to contact my computer manufacturer or my warranty has expired?
Please contact your computer manufacturer or vendor directly to determine what level of support is available for your product.
The following is a contact list of computer manufacturers and vendors. The third-party contact information included is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.
List of computer manufacturer's and vendors contact information: