Soporte Técnico para software OEM

OEM es software que esta preinstalado por el fabricante, que es el contacto principal para soporte técnico, en un equipo antes de ser comprado.

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OEM is an industry acronym for Original Equipment Manufacturer. OEMs are computer manufacturers that install software on their computer systems. Common computer OEMs are Hewlett-Packard (HP), Dell, Lenovo, Acer and Toshiba.

Microsoft OEM products are Microsoft products which were supplied with a computer or in the case of software, installed on computer by a computer manufacturer. This can include your operating system (such as Windows 7) and Office (such as Office 2010) products.

How did you obtain your product? Was your Microsoft product preinstalled (in the case of software), distributed with your computer, or obtained as an upgrade directly from your computer manufacturer? If the answer is yes, it is likely that you have an OEM product. For customers with an OEM product, the primary source for support is the personal computer manufacturer who provided the Microsoft product.

Not Sure?
If you are not sure whether your product is OEM or not, follow these steps to find out. If the letters OEM are included in the product identification number, then your product came with your computer. If not, then your product was purchased separately.

As your computer manufacturer has configured your computer hardware and software they would be the primary resource to contact for any technical support that might be needed. You may be entitled to free warranty support from your OEM. Click here for a list of computer manufactures with contact information.

What if I don't want to contact my computer manufacturer or my warranty has expired?
Depending on the product you need support with, there may be Microsoft support options available to you. They include:

  • Self-help support. For free self help support resources, please see the list of product solution centers and select the appropriate product.
  • Free support. Users of preinstalled Microsoft (OEM) software can benefit from the Microsoft no-charge support when the issue is directly related to one (or more) of the following subjects:
    • Problems on your PC after installing a Microsoft Windows Update
    • Problems installing a Windows Service Pack
    If your problem is related to one (or more) of the subjects above, then please select your product from the Assisted Support products list and submit your incident.
  • Paid support. You may still be able to purchase support from Microsoft. To see what support options are available for your product, please select your product from the Assisted Support products list.

A vendor is a company that sells or provides hardware, software or a service. For hardware, this may include a video card, a motherboard or external hard drive. For software, this may include compression software, photo editing software or modeling software. For services, this may include email or a hosted application.

Información de contacto para Productos Preinstalados (OEM)

Por favor, compruebe la documentación incluída con su PC para contactar con el soporte OEM o vea nuestra lista de fabricantes de PC´s.

CompañíaSoporte Técnico OnlineSoporte Técnico por correo electrónicoSoporte Técnico Telefónico
ACERAcceder al soporte técnico online 902 20 23 23
Activa 2000 S.L. Contactar por correo electrónico  91 434 90 90
ALTERNATEAcceder al soporte técnico onlineContactar por correo electrónico91 201 32 42
ARROW IBERIAAcceder al soporte técnico online 91 304 30 40
ASEUROPA S.L.N/AContactar por correo electrónico985 30 80 80
954 18 70 63
ASUSAcceder al soporte técnico online 902 88 96 88
BINARY SYSTEMS S.L.N/A 922 220 995
CANADIAN INFORMATICA S.L.  96 245 59 79
CANAL PC INFORMATICA S.L.Acceder al soporte técnico onlineContactar por correo electrónico902 12 23 12
CDC AUGUSTAAcceder al soporte técnico online 976 14 95 96
COFIMAN (UPI)N/A 902 307 090
COMPAQAcceder al soporte técnico online  
COMPUSPAINN/AContactar por correo electrónico954 269 682
COMPUTER HUESCA S.L.Acceder al soporte técnico online 974 299 210
COSIN INFORMATICA SLN/AContactar por correo electrónico976 460 056
DATA LOGIC (BEEP)N/A 902 120 479
DELLAcceder al soporte técnico online 902 100 130
DEPAU SISTEMAS S.L.N/AContactar por correo electrónico968 506 619
DIODE (VISA)N/A 902 11 95 85
DMI COMPUTER S.A.N/AContactar por correo electrónico902 180 038
EGA SYSTEM S.L.N/AContactar por correo electrónico902 11 89 04
ELPO CIAL ELEC POTENCIA S.A.N/A 902 40 40 00
FUJITSU Acceder al soporte técnico online 902 118 218
GRD COMPUTERE SOCIEDAD LIMITADA Contactar por correo electrónico93 640 22 44
HITACHIAcceder al soporte técnico online 936 35 83 60
93 409 25 48
HPAcceder al soporte técnico online 902 01 03 33
IBMAcceder al soporte técnico online 91 397 66 11
901 10 00 00
INFINITY (AIRIS)Acceder al soporte técnico online 902 103 444
INFORMATICA MEGASUR S.L.Acceder al soporte técnico onlineContactar por correo electrónico902 364 096
INFOSELF GIRONA S.L.Acceder al soporte técnico online 704 20 21 20
INFOSTOCKN/AContactar por correo electrónico902 11 88 97
INVESTRONICA (INVES)Acceder al soporte técnico online 902 354 435
KINYO S.L.Acceder al soporte técnico onlineContactar por correo electrónico933 930 942
902 902 261
LENOVOAcceder al soporte técnico online 917 147 983
LIDERA NETWORK S.L.Acceder al soporte técnico onlineContactar por correo electrónico902 222 005
LOGISTICA DE APROVISIONAMIENTO DE MATERIALAcceder al soporte técnico onlineContactar por correo electrónico976 14 45 52
MEGASTORE COMPUTER CANARIAS S.A.N/A 807 317 269
902 100 477
MNEMMIX IT SOLUTIONS, S.L.Acceder al soporte técnico onlineContactar por correo electrónico 
PACKARD BELLAcceder al soporte técnico online 902 10 31 57
PRICOINSA PRINTER COMPONENTES INFORMATICOS S.A.Acceder al soporte técnico onlineContactar por correo electrónico93 423 8044
SONYAcceder al soporte técnico onlineContactar por correo electrónico91 453 40 87
SUPRATECH COMPUTERS S.LAcceder al soporte técnico online 902 280 300
TECH DATA ESPAÑA (PC2000)N/A 93 297 00 00
TEDUIN S.A.N/AContactar por correo electrónico91 327 53 00
TELECOMPUTER SISTEMAS S.L.Acceder al soporte técnico online 91 440 29 10
TOSHIBAN/A 902 283 283
X LANN/AContactar por correo electrónico902 16 03 18
Última revisión : miércoles, 02 de octubre de 2013