Support for Office 2003

Help and support for Office 2003. Links to customer service and technical solutions, downloads, updates, and answers to top issues.

Important notice for users of Office 2003: To continue receiving security updates for Office, make sure that you're running Office 2003 Service Pack 3 (SP3). The support for Office 2003 ends April 8, 2014. If you’re running Office 2003 after support ends, to ensure that you will receive all important security updates for Office you need to upgrade to a later version such as Office 365 or Office 2013. For more information, see Support is ending for Office 2003.

Support options and resources

Explore your self-support options

Self-support

Office 2003 help and how to
Visit the Office online to learn about how to get all you can out of Office.

Get the latest service pack
Microsoft Office 2003 Service Pack 3 (SP3) provides the latest updates for Office 2003 including improvements in stability, performance, and in security.

Search the Microsoft Knowledge Base
Search the Microsoft Knowledge Base for technical solutions to common Office 2003 break-fix issues.

Self-support options for work

IT Pros: Office Resource Kit on TechNet
Visit the Office TechCenter on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Office Developer Center on MSDN
Visit the Office Developer Center on MSDN to learn about Office development.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Ask the community

Microsoft Community
Post a question or browse for solutions in the Office Community forums.

IT Pros: Microsoft TechNet Office forums
Post a question or browse for solutions in the Microsoft TechNet Office forums.

Developers: Microsoft MSDN Software Development for Office forums
Post a question or browse for solutions in the MSDN Software Development for Office forums.

Ask Microsoft

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options

Get Microsoft technical support
To contact a Microsoft support professional, click on the product and version below that is applicable to you. We’ll ask you a few questions to help us determine what your support options are. The support options may include email, on-line submission or phone support.

To find out what version you have, click the Start button, click to show all programs, click the Office folder and view the version listed with the program names.

Technical support options for work

IT Pros: Contact a Microsoft support professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Support lifecycle

Learn more about the Office support lifecycle

Support lifecycle policy page
Visit the Microsoft support lifecycle policy page to view Microsoft’s guidelines for product support from availability to end of product lifecycle.

Office support lifecycle policies
View the support lifecycle policy information for the Office family of products.

Office 2003
Learn more about what end of support means for Office 2003.

View support lifecycle information

Office family product support lifecycle FAQ
Get more specific information about Office family of products.

Last Review : July 29, 2013