Introduction | Your environment

If this is correct, unfortunately, your version of Windows is no longer supported, and the troubleshooting steps in this article will not work for you. Your best option might be to upgrade your version of Windows. This might also mean that you have to upgrade your computer. To determine all your options, we recommend that you talk to your local or online computer retailer.

Change environment

• My environment is Windows Vista or Windows Server 2008 with Internet Explorer 8
• My environment is Windows Vista or Windows Server 2008 with Internet Explorer 7
• My environment is Windows XP with Internet Explorer 8
• My environment is Windows XP with Internet Explorer 7
• My environment is Windows XP with Internet Explorer 6
• My environment is Windows Server (all versions)
• My environment is Windows 2000 with Internet Explorer 6
• My environment is Windows 2000 with Internet Explorer 5
• I am sure that the version of Windows and Internet Explorer is incorrect but I need help to verify the versions