Important These steps will ask you to restart Internet Explorer. After you restart Internet Explorer, the content that you are viewing now will no longer be displayed. Therefore, create a shortcut to this Web page on your desktop now. Then, you can easily return to this page by double-clicking the shortcut on your desktop.

Click to see the steps to create a shortcut to this page.

• Right-click this page, and then click Create Shortcut.
• In the Internet Explorer dialog box, click Yes to create a shortcut on your Desktop.

To open Internet Options, follow these steps:

1. Click Start, and then click Run.
2. Type Inetcpl.cpl, and then press ENTER. Internet Options opens.

In this step, we will ask you to delete all cookies and temporary Internet files that Web pages have saved on your computer. These files might slow down computer performance or might become damaged over time and cause Internet Explorer problems. To delete these files, follow these steps:

1. On the General tab, click Delete Cookies. Then, click OK.
2. On the General tab, click Delete Files under Temporary Internet Files.
3. In the Delete Files dialog box, click to select the Delete all offline content check box. Then, click OK.
   Note Wait for Internet Explorer to delete your temporary internet files. This might take from several minutes to an hour or more to complete, depending on the size of your Temporary Internet Files folder.
   
   
4. On the General tab, click Clear History under History. Then, click Yes.
5. On the Content tab, click AutoComplete.
6. In the AutoComplete Settings dialog box, click Clear Forms, and then click OK.
7. In the AutoComplete Settings dialog box, click Clear Passwords, and then click OK.
8. Click OK to close the AutoComplete Settings dialog box.
9. Click OK to close the Internet Options dialog box.

1. Start Internet Explorer.
2. On the Tools menu, point to Manage Add-ons, and then click Enable or Disable Add-ons. The Manage Add-ons dialog box opens.
3. In the Show box, click Add-ons that have been used by Internet Explorer.
4. Click an add-on in the list, and then click Disable under Settings.
5. Repeat this step for all add-ons that you see listed.
6. Click OK to close the Manage Add-ons dialog box, and then click OK to acknowledge the message that tells you that you might have to restart Internet Explorer.
7. Restart Internet Explorer.

After you have reset all Internet Explorer settings, check whether the Internet Explorer problem is resolved. If you know that this problem occurred by visiting a particular Web page or by following certain steps, try that now to see whether the problem still occurs. If the problem occurred intermittently, you might have to use Internet Explorer for several days before you can determine whether the problem is resolved.

If this method worked

If the Internet Explorer problem is resolved, you are finished! But you might still want to do the following:

• To prevent these problems in the future, continue on to "Prevention Tips."

If this method did not work

If the Internet Explorer problem is not resolved, try Method 8.