Web sites do not display or work correctly, or Internet Explorer stops responding, stops working, or restarts  | | | | To verify the version of Windows that you are running, follow these steps: | | | 1 | | Click Start or click Start Search, and then click Run. | | | 2 | | Type msinfo32 in the Open box, and then click OK. | | | 3 | | Locate your version of Windows next to the OS Name line.
Note You will need this information at the bottom of the page, so you may want to make a note of it. | | | | | | If you can use Internet Explorer, follow these steps to verify the version of Internet Explorer that you are running: | | | 1 | | Start Internet Explorer. | | | 2 | | Click About Internet Explorer on the Help menu. Your version of Internet Explorer is listed here. | | | | | | If you cannot use Internet Explorer, follow these steps to verify the version of Internet Explorer that you are running: | | | 1 | | Click Start, and then click Run. | | | 2 | | Type the following command (or copy it and paste it) in the Open box, and then click OK:
cmd /k reg query "HKLM\SOFTWARE\Microsoft\Internet Explorer" /v Version
| | | 3 | | A Command Prompt window opens and displays your Internet Explorer version in a format that resembles the following:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
Version REG_SZ 6.00.2900.2180
The first number is your Internet Explorer version. In this example, the version is Internet Explorer 6. | Now that you know your correct Windows and Internet Explorer versions, please click to select your environment from the list below: | |
Last Review : July 30, 2009
