Corporate Office

Microsoft Hong Kong Limited

Office Address Location Map
13/F, Cyberport 2,100 Cyberport Road,Hong Kong


Product Enquiry and Technical Support

Enquiries and SupportTELOnline ChatOperation Hours
Presales & General Inquiries 2388 9600
*Macau Toll Free Number 0800 760
Submit Enquiry OnlineStart Chat 9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Product Activation7 x 24 Support
Consumer Technical SupportSubmit Technical Request OnlineStart Chat 9:00 am ? 9:00pm, Monday to Friday excluded Public Holidays
Surface SupportSubmit Technical Request OnlineStart Chat9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Commercial Technical SupportSubmit Technical Request OnlineStart Chat9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Partner Presales and Technical SupportSubmit Enquiry Online9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Windows Store SupportOnline Support8:00 am ? 9:00pm, Monday to Friday & Public Holidays
8:00 am ? 7:00pm, Saturdays & Sunday
Azure Platform Enquiries & SupportSubmit Enquiry Online7 x 24 English Support
CRM Online Enquiries & Support800 905 797OSDP technical support:
Submit Enquiry Online
CTP platform:
Submit Enquiry Online
8:30 am ? 5:30pm, Monday to Friday English Support
Microsoft Account, Outlook.com & OneDrive SupportOnline Support9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Xbox / Xbox Live Support 3071 4868Contact Us Online10:00 am ? 6:00pm, Monday to Friday


Product Enquiry and Technical Support Hotline
 

2388 9600

Please select Language:

CantoneseEnglishMandarin

Detail Hotline Service Option

Home and Personal User

Product Activation
Purchase Enquiries and Product Information
To setup your Microsoft product including download or install
Technical Support
Billing or account management
Anti-Piracy Reporting

Company User

Partner Presales Enquiries & Product Information
Product Activation
Post Sales Technical Support
Surface Support
Anti-Piracy Reporting

Partner Hotline

Presales Enquires & Product Information
Advisory Services
Partner Technical Support


Other Programs Support Hotline

Enquiries and SupportTELOnline ChatOperation Hours
Microsoft Partner Network (MPN) Enquiries
& Registration
3002 7866chktpart@microsoft.com9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
MSDN / TechNet Enquiries
& Subscription
msschk@microsoft.comMSDN
TechNet
Exam and Certification /
Microsoft Certified Trainer (MCT) Enquiries
chktresc@microsoft.com
CD & Media Fulfillment aporders@microsoft.com
VLSC Hotline3002 1617Vlservp@microsoft.com 9:00 am ? 6:00pm, Monday to Friday excluded Public Holidays
Software Assurance Hotline


Partner Programs, MS Learning, VLSC site, Subscription and Fulfillment Hotline
 

3002 7866

Please select Language:

CantoneseEnglishMandarin

Detail Hotline Service Option

Microsoft Exam and Certification or Microsoft Certified Trainer

IT Academy

Microsoft Partner Program ,
Microsoft Certified Partner for Learning Solutions program,
ISV empower, Couseware,
Microsoft Partner Sales management

Order CD or media

MSDN, MSDN AA ,TechNet, Expression

Microsoft Action Packs

Last Review : Tuesday, April 8, 2014