Printing problems and printing errors

Automatically diagnose and repair when you cannot print, or for problems installing a printer, connecting to a network printer and related errors.
What it fixes...
  • You are unable to install a printer, connect to a printer, or print more than one job at a time
  • You receive an error indicating your Print Spooler service is experiencing problems
  • You receive an error indicating your <PRINTERNAME> is not the default printer
  • You receive an error indicating: <PRINTERNAME> cannot be contacted over the network
  • Identify if your printer is turned off
  • Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
  • Identify if your printer paper is low or empty
  • Identify if the printer has a paper jam which is preventing it from operating normally
  • Identify if a print job that is in the print queue is preventing other print jobs from printing
  • Identify if you need to update your print driver
  • You receive an error stating that your Plug and Play printer    %PRINTERNAME% has encountered a driver problem

How it works...
Microsoft Automated Troubleshooting Services scans your computer and detects the root causes of common problems, then
Automatically fixes the problems that it finds, and
Offers additional resources if the problem isn't fixed
Microsoft
Automated Troubleshooting Services

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By clicking Run now, you agree to the terms referenced in the Microsoft License Agreement.

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Note:

  • For our diagnostics to run, the following programs will be installed or enabled.
    • Windows Powershell
    • Windows MSXML 6.0
  • While this diagnostic will run on Windows Server 2008, it was specifically created to detect problems on Windows Vista machines.

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Diagnostic and repair solutions for Windows

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We detected that you are running Windows 7 or Windows Server 2008 R2
This means that for help with troubleshooting you can run the diagnostics built into Windows 7 and Windows Server 2008 R2 by following the instructions below.
To access the diagnostics built into your computer:
  • Click Start, Control Panel
  • In the Control Panel, click System and Security
  • In the System and Security window, under Action Center, click Troubleshoot common computer problems
  • In the Troubleshoot computer problems window, click a specific task to automatically diagnose and fix a problem. To view more troubleshooters, click a category.

Run the diagnostic

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This diagnostic package is not available for Windows Vista
While Microsoft Automated Troubleshooting Services supports some diagnostic packages for Windows Vista, this is not one of them. However, click below for other information to help you troubleshoot this problem.

Diagnostic and repair solutions for Windows Vista

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This diagnostic package is not available for Windows XP
We have detected that you are running Windows XP or Windows Server 2003. While Microsoft Automated Troubleshooting Services supports some diagnostic packages for Windows XP, this is not one of them. However, click below for other information to help you troubleshooting this problem.
We're sorry, but your operating system is not supported by Microsoft Automated Troubleshooting Services at this time.
Here are additional troubleshooting steps you can take to solve this problem:
Go to Windows Help and How-to
Browse through topics related to using Windows.
Search Microsoft Help and Support
Search for topics related to this problem.
Open a Microsoft support request
Contact a Microsoft support professional via e-mail, online or phone. Support charges may apply.
Last Review : November 8, 2009