Professional Support

Microsoft Professional Support has been developed to provide business users with assistance from our experts when experiencing problems with Microsoft Software.

Service Overview

Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in commercial environments. Professional Support is available on an incident-by-incident basis, over the phone or via the web.

At Microsoft we call a problem with software a support ?incident? and many of our retail products include no-charge. Paid for Professional Support incidents are also available for additional support requirements, as described below.

Price

Microsoft Professional Support provides support in one single incident or ?Pay-per-incident?

Pay per incident during business hours (Telephone and Web) �199 + VAT
24x7 Pay per incident �398 + VAT

Professional Support may be subject to VAT regulation. Further details are located at: www.support.microsoft.com/vat

Hours of Service and Contact

Professional Support phone support is provided during the following hours of operation: 08:00 ? 18:00 Monday to Friday, excluding Bank Holidays and Microsoft observed holidays. Microsoft observed holidays will not exceed two days per year.

You can submit an incident online 24/7. Microsoft will send you a confirmation that your request has been reviewed within one business day.

Contact your local Microsoft Office for more information.