Price and how to purchase
Microsoft Professional Support provides support in multiples of one (?single incident? or ?Pay-per-incident?) or five incidents (?Incident packs?)
- Rupee 4,100 for single incident (9:00am ? 6:00pm Monday to Friday)
- Rupee 20,500 for 5-incidents pack (9:00am ? 6:00pm Monday to Friday)
- Rupee 8,200 for single incident (after business hours)
After hours support is available for Rupee 8,200 and only provides for business critical issues support (Severity A). Severity A incidents are defined as situations that involve a system, network, server, or critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.
Microsoft will provide continuous effort to resolve the problem 24 hours a day. Senior managers at Microsoft are notified.
The customer must allocate appropriate resources to sustain a continuous effort 24 hours a day. The customer's management must be notified.
For more information or to request Advanced Support, call 1800 419 5666. (Do not use the international prefix 00 when dialing this number)
Please note: online submission is only available when a multi-pack of incidents is purchased. If you wish to use online submission, please use one of the ordering methods below to request a contract ID,
then once you have received your contract ID, proceed to Online Assisted Support to create your incident online.
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