Microsoft Professional Support provides support based on Pay-per-incident model.
- Peso 5,190 or USD 95 (credit card) for single incident (9:00am ? 6:00pm Monday to Friday)
- Peso 10,380 or USD 190 (credit card) for single incident (after business hours)
* Microsoft only accepts Visa & Master Credit Card payments for support purchases.
After hours support is available for Peso 10,380 or USD 190 excluding VAT and only provides for business critical issues support (Severity A). Severity A incidents are defined as situations that involve a system, network, server, or critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.
Microsoft will provide continuous effort to resolve the problem 24 hours a day. Senior managers at Microsoft are notified.
The customer must allocate appropriate resources to sustain a continuous effort 24 hours a day. The customer's management must be notified.
For more information or to request Advanced Support, call 1800-1651-0465.