Professional Support

Microsoft Professional Support has been developed to provide business users with assistance from our experts when experiencing problems with Microsoft Software.

Service Overview

Service Overview

Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in commercial environments. Professional Support is available on an incident-by-incident basis, over the phone or via the web.

At Microsoft we call a problem with software a support ?incident? and many of our retail products include no-charge. Paid for Professional Support incidents are also available for additional support requirements, as described below.


Professional Support Boundary

Price

Price

Microsoft Professional Support provides support based on Pay-per-incident model.

  • Peso 5,190 or USD 95 (credit card) for single incident (9:00am ? 6:00pm Monday to Friday)
  • Peso 10,380 or USD 190 (credit card) for single incident (after business hours)

    * Microsoft only accepts Visa & Master Credit Card payments for support purchases.

After hours support is available for Peso 10,380 or USD 190 excluding VAT and only provides for business critical issues support (Severity A). Severity A incidents are defined as situations that involve a system, network, server, or critical program down situation that severely affects customer production or profitability. These are high-impact issues where production, operations, or development are proceeding but could be severely affected within several days.

Microsoft will provide continuous effort to resolve the problem 24 hours a day. Senior managers at Microsoft are notified.

The customer must allocate appropriate resources to sustain a continuous effort 24 hours a day. The customer's management must be notified.

For more information or to request Advanced Support, call 1800-1651-0465.

Hours of Service and Contact

Hours of Service and Contact

Professional Support phone support is provided during the following hours of operation: 24 hours per day, 7 days per week

Contact your local Microsoft Office for more information.


* Microsoft Customer Service & Support (CSS) is changing its Professional support model to deliver deep technical expertise in the most effective and efficient manner possible. Since March 2009, Microsoft has expanded its call-back model for all Professional support incidents. This model eliminates unproductive hold time for customers and better captures problem and diagnostic data through a simple, intuitive online process. As a result, customer problems are routed more quickly to the most qualified engineer, who will call customers directly for resolution. Response times are defined by support offering and by issue severity. Customers can submit problems online at http://support.microsoft.com/oas.

Frequently Asked Questions

Frequently Asked Questions

For FAQs please click here.

Technical Advisory Service

Technical Advisory Service

TAS is an hourly phone-based, fee-based, consultative support that provides proactive support beyond your break-fix product maintenance needs. This support option includes working with the advisory engineers for assistance with issues like product migration, code review, or new technology customized workshop. This service is typically used for shorter engagements, and is designed for developers and IT partners/ professionals who do not require the traditional onsite consulting or sustained account management services that are available from other Microsoft support options.

Price and how to purchase
Download and complete the purchase form and fax it to the fax no. indicated on the form.

Last Review : Wednesday, October 31, 2012