Do you need the help of a Microsoft Support specialist? Contact Microsoft Services and Support

Whether you are looking to resolve a product issue at home, searching for technical expertise at work or wanting to develop product solutions, Microsoft provides a variety of assisted support services to meet your requirements.

No-Charge Support

Two No-charge Support Incidents included with Software Purchase (apart from Windows Vista and the 2007 Microsoft Office System)
Depending on product and how it is purchased, you may be eligible for two support incidents at no-charge. These incidents apply to Full Packaged Products only and broadly speaking the following groups of products are covered - consumer products, desktop applications, desktop operating systems and developer tools. For further information, please visit the Frequently Asked Questions.

90-day No-charge Support Incidents Included with Software Purchase (Windows Vista and the 2007 Microsoft Office System) Microsoft?s support policy for retail versions of Windows Vista and 2007 Microsoft Office system is to support Microsoft customers within a 90-day timeframe at no charge. For further information, please visit the Frequently Asked Questions.

No-charge Support Incidents as a Program Benefit or Microsoft License Type
Click on the appropriate link to find out whether you are entitled to no-charge telephone or online support incidents if:

• You have a Multi Year Open license or an Open Subscription licence
• You are a member of the MSDN Programme
• You are a member of TechNet Programme
• You are a Microsoft Registered Partner
• You are a member of the Microsoft Certified Partner Programme

OEM Support

Please note that if your software was preinstalled on your computer, your supplier may be the most appropriate resource for technical support, click here for further information.