Microsoft support options

What kind of support do you need?

Whether you are looking to resolve a product issue at home, searching for technical expertise at work or wanting to develop
product solutions, Microsoft provides a variety of assisted support services to meet your requirements.

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Self-help support

Self-help support

Community support

  • Microsoft Community
    Post a question or browse for solutions in the Microsoft Community forums.

Support for software that was supplied with your PC

Microsoft OEM software


If your software was preinstalled on your computer (OEM software), your supplier may be the most appropriate resource for technical support. Support policies differ from manufacturer to manufacturer. Common computer OEMs are Hewlett-Packard (HP), Dell, Lenovo, Acer and Toshiba. Learn more about OEMs and whether your product is OEM, or review a contact list of computer manufacturers and vendors.

Support for Microsoft software you purchased separately

Microsoft Personal Support


Microsoft Personal Support has been developed to help our home-based customers, who are experiencing problems with their Microsoft products. Personal Support can help you resolve problems you may face during the use or installation of Microsoft Software, by putting you in touch with our experts.

You can access Personal Support over the phone or via the web for problems with Microsoft desktop and consumer products in stand-alone or simple network environments. At Microsoft we call a problem with software a support ‘incident’ and many of our retail products include no-charge incidents. Paid for Personal Support incidents are also available for additional support requirements, as described below.

If you purchased Microsoft software separately, like in a nylon wrapped box or case or as a download from Microsoft Store, you can contact Microsoft directly for support. For a number of products, like Windows or Office, and issues like installation problems, you can get a – limited – number of support incidents free of charge. Whether your product and issue are eligible for free support or not, you can find out on the Microsoft Online Assisted Support page. Also when contacting us we will tell you clearly whether support will be free or whether you need to pay, and how much.

Personal Support phone support is available during normal business hours: 6:00 A.M. – 6:00 P.M. Pacific Time, Monday through Friday, excluding public holidays. Response times depend on severity. Submit an incident online to get started.

Last Review : October 2, 2013