Troubleshooting- You cannot use common keyboard shortcuts in Windows Defender
Describes the issue of no keyboard shortcut functionality in Windows Defender. - Windows Defender does not store information about settings on a per-user basis
Describes an issue in which one user changes settings in Windows Defender. Those changes affect the settings for every user of Windows Defender on that computer. - Error message when you perform a custom installation of the Japanese version of Windows Defender: "The highlighted volumes do not have enough disk space available for the currently selected features"
Describes a problem that occurs if you do not specify an installation location when you install Windows Defender. - How to manually download the latest definition updates for Windows Defender
Explains how to download the latest definition updates for Windows Defender without installing Microsoft Windows Server Update Services (WSUS). - Event message when Windows Defender scans a computer: "Event 3004 (MALWAREPROTECTION_RTP_MALWARE_DETECTED)"
Describes a problem where Windows Defender scans a computer for malicious programs and detects changes on a system. - When you use MpCmdRun.exe with the -GetFiles parameter to generate a log file for Windows Update, MpCmdRun.exe does not collect the MpCmdRun file on a 64-bit computer that is running Windows Server 2003
Describes the issue where when you create a support log, the log file MpCmdRun files is not collected by the MpCmdRun.exe -GetFiles command on a 64-bit computer that is running Windows Server 2003. - When you uninstall Windows AntiSpyware (Beta), all files may not be removed from the System32 folder
Describes a problem that occurs when you uninstall Windows AntiSpyware (Beta) and all files may not be removed from the System32 folder. - The installation path may be shorter than the path that you specify when you install Windows Defender
Describes a problem that may occur if you modify the installation path during a custom installation of Windows Defender. - The Index tab does not appear in Help in Windows Defender
Explains that the Index tab does not appear in Windows Defender Help. Only the Contents tab and the Search tab are present. - Incorrect message when you try to remove Windows Defender from your computer: "The following applications should be closed before continuing the install"
Describes the problem where you receive an incorrect message when you try to remove Windows Defender from your computer. A resolution is provided. - Error message when you try to install Windows Defender on a remote terminal server: "Error 1719. The Windows Installer Service could not be accessed"
Describes an issue where you cannot install Windows Defender on a remote terminal server. We do not support this kind of installation. - In Windows Defender, you cannot restore a file from quarantine when the path is missing
Describes a problem where you cannot restore a file from quarantine. Windows Defender cannot restore a file to the folder from which it was removed unless the same path of the folder exists. - You receive an error message when you try to update the Windows Defender definition set on a computer that is running Software Update Services (SUS) 1.0: “error 0x8024002b”
Discusses a problem that occurs when you try to deploy Windows Defender on a computer that is running SUS 1.0. - You receive a "This version of Microsoft AntiSpyware has expired as of July 31, 2005" error message
Describes an error message that you may receive if you are running Microsoft Windows AntiSpyware (Beta). - Message that you may receive from Windows Defender if you also use the Immunize feature in Spybot Search & Destroy: "Internet Explorer trusted site requires approval"
Describes a problem where Microsoft Windows Defender users who also use the Immunize feature of Spybot Search & Destroy may receive a message. - You cannot connect use a feature in Money that requires an Internet connection
Describes an issue in which an Internet connection is not detected in Money, and you receive an error message. - After you run Microsoft Windows AntiSpyware (Beta), you have network-related problems, or you receive an error message
Describes an issue where clients lose network-related functionality when removing some spyware by using Microsoft Windows AntiSpyware (Beta). - Your Internet Explorer home page is reset to "about:blank" and Windows Defender unexpectedly quits in Windows 2000, Windows XP, or Windows Server 2003
Describes a problem where your home page is reset and Windows Defender unexpectedly quits. When this problem occurs, your computer may be affected by the TrojanSpy:Win32/Banker Trojan horse program. - After you download and install Microsoft Windows AntiSpyware (Beta) build 1.0.614, you may find that the build version is still 1.0.613
Explains that the build version is still 1.0.613 after you install Windows AntiSpyware (Beta) build 1.0.614. You can uninstall Windows AntiSpyware (Beta) build 1.0.613, and then re-install Windows AntiSpyware (Beta) build 1.0.614 to resolve the... - How to troubleshoot definition update issues for Windows Defender
Describes how to troubleshoot the "Windows Defender Definitions haven't been updated" error message. - Warning message when you run Webroot Spy Sweeper and Microsoft Windows Defender on the same computer: "Possible Hosts File Hijack (Medium Alert)"
Describes a problem that occurs when the "Common Ad Sites/Blocked Web Sites Shield" option in Webroot Spy Sweeper is enabled on a computer that is also running Windows Defender. - Error message when you try to use Windows Defender to scan a drive for spyware: "Access Denied"
Describes a problem that occurs when you try to use Windows Defender to scan a path You use the Universal Naming Convention (UNC) or drive letters (the subst command) to try to exclude the path from the scan. - How to troubleshoot Windows Update or Microsoft Update when you are repeatedly offered an update
Describes how to troubleshoot the problem when you are repeatedly offered the same update in Windows Update or Microsoft Update. - When you perform a custom installation of Windows Defender on x64-based versions of Windows, Windows Defender does not work correctly
You cannot use a custom installation of Windows Defender on x64 versions of Windows. You must use the default installation settings. - Error message when you connect to the Windows Update Web site from a Windows XP-based computer: "0X800B0109"
Discusses the "0X800B0109" error message that you may receive when you try to access Windows Update and other Web sites from Windows XP. Provides a resolution.
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Last Review : July 30, 2009
