Troubleshooting- MS09-037: Description of the security update for Windows Media Player: August 11, 2009
Resolves a vulnerability in Windows Media Player 9, Media Player 10, and Media Player 11 that may allow the execution of malicious code. - FIX: Windows Media Player 9 Series Prompts User for Credentials with NTLM Authenticated Proxy
Windows Media Player 9 Series clients who connect through an authenticated proxy may receive a prompt for user credentials. - FIX: Screen Saver Takes a Long Time to Engage When Windows Media Player 9 Series is in Full Screen
This article describes a fix for a bug in the Windows Media Player 9 Series. This bug causes the screen saver to take longer than expected to engage when the Player is in full screen mode. - FIX: A constant rate of many script commands may cause Windows Media Player to use maximum CPU
This article discusses a fix to Windows Media Player 9 Series where a constant rate of many script commands in the active streaming format (ASF) stream may cause continual CPU usage of 100%. - FIX: The First User Experience Dialog Box Is in English
This article discusses an update to the Multilingual User Interface (MUI) packages so that the First User Experience dialog box is in the MUI language. - FIX: The Norwegian version of Windows Media Player 9 Series for Windows Millennium Edition crashes
This article discusses a fix for a problem in the Norwegian version of Windows Media Player 9 that causes it to crash in Windows Millennium Edition. - BUG: Windows Media Player only plays the first item in the playlist when you embed an ActiveX control in a Web page and you set the Autostart parameter to false
Describes a problem that occurs when Windows Media Player only plays the first item in the playlist when you embed a Windows Media Player 9 ActiveX control in a Web page and you set the Autostart parameter to false. - BUG: Windows Media Player on a hyperthreaded computer stops responding when you transfer DRM files to a portable music player device
Describes a problem that occurs when you transfer many DRM music or video files to a portable device. In this scenario, Windows Media Player may stop responding. - Problems With Simultaneous Analog Playback and Record
Windows Media Player 9 Series can play audio CDs in either analog or digital mode. Depending on hardware or other requirements, you may change the setting to analog playback mode. When analog playback mode is set, other applications that use the audio... - FIX: "0x8004020D - The buffer is not big enough" error message when you play back or to convert a WAV file that is larger than 2 gigabytes in your client application that uses Microsoft DirectX
Discusses a hotfix for a problem where the client application experiences an error trying to playback WAV files greater than 2 GB in size. - You experience encoding problems when you use Windows Media Encoder x64 Edition 9 Series and Windows Media Player 9 Series on the same computer
Describes a problem that occurs because information for digital media objects is overwritten when you install the second program. Provides two methods to work around this problem. - FIX: You cannot play Windows Media content that is encoded by using the VC1 codec in Windows XP, in Windows Server 2003, or in Windows 2000
Describes a problem that occurs because the WVC1 decoder is not included together with Windows XP. A hotfix that resolves the problem is available. - You receive a "Cannot play back the video stream" error message in Windows Media Player
Discusses a problem with Windows Media Player that returns an 80040255 error message because of an unsupported codec or corrupted Windows Media Player files. - FIX: Windows Media Player does not restore backed up licenses
Discusses fixes to downlevel media players that try to playback protected content. - BUG: Some DRM rights do not appear correctly on the License tab in Windows Media Player
Discusses a bug in Windows Media Player 9 Series that causes the PlayCount value and the BurnToCDCount value to display incorrectly. This is a display problem only. It has no affect on the media files. - FIX: Small delay when Windows Media Player 9 Series switches files that are streamed from a Windows Media Services 9 Series server
Discusses a fix for a problem that occurs on Windows Media Player 9 Series when you stream content from a Windows Media Services 9 Series server. - Windows Media Player 6.4 is embedded in Web pages even when Windows Media Player 9 Series or Windows Media Player 10 is installed
Discusses a behavior that occurs when you view a Web page that has Windows Media Player embedded. Contains a resolution that involves modifying the registry. - PRB: You Receive Errors While Burning a CD by Using Windows Media Player 9 Series on Windows 2000
This article discusses errors that you may receive when you try to burn a CD by using the Windows Media Player 9 Series player on Windows 2000. - FIX: Windows Media Player 9 Series randomly selects a record from the list of DNS entries
Discusses a change to the behavior of the Windows Media Player 9 Series where the player would randomly select a record from a list of returned DNS entries. - FIX: Windows Media Player 9 Series for Windows frequently accesses the registry and may affect performance
Describes the fix for Windows Media Player 9 Series. The frequency of registry access was decreasing performance. This fix helps improves peformance. - FIX: Windows Media Player may return an NS_E_INVALID_DATA error when playing Fast Cached content
Describes a hotfix for a problem that occurs in Windows Media Player 9 and in Windows Media Player 10. The Player returns an error when playing back Fast Cached content. - FIX: Windows Media Player 9 Series for Windows may prompt you for your credentials when submitting the client log
Describes an update for Windows Media Player 9 Series to correct the problem where Media Player is incorrectly prompting for credentials. - FIX: You may experience a color smearing or bleeding effect when you play MPEG4 videos in Windows Media Player 9 or 10
Fixes a problem in the Microsoft MPEG4 decompression codec where you may experience color bleeding with some videos in Windows Media Player 9 or 10. - FIX: You receive an error in Windows Media Player 9 Series when you stream certain files by means of Real Time Streaming Protocol
Discusses an update to the Windows Media Player 9 Series to allow for more and larger script commands in the ASF header. - You receive an "No combination of filters could be found to render the stream" error message in Windows Media Player
Discusses a problem with Windows Media Player that returns the 80040218 error message because of an unsupported file format or a missing Quartz.dll file. - You may receive an error message when you change the screen orientation while video is playing in the Windows Media Player 9 Series
Discusses a screen rotation issue that occurs when you use the Windows Media Player 9 Series on Windows 2000. You may receive an error message when you try to change the screen orientation. - Content does not play correctly when you try to play content that you do not have an installed codec for in Windows Media Player 10
Describes a problem that occurs when you try to play content that you do not have an installed codec for, and the content does not play back correctly. - You cannot expand a playlist for content on a Web server
You cannot expand a playlist when you use Microsoft Windows Media Player 9 Series to play content that resides on a Web server. You cannot expand the playlist to view each playlist item. - Resources for troubleshooting issues in Windows Media Player
This article provides reference points for information about how to troubleshoot the problems that may occur when you play media in Windows Media Player. - You Cannot Turn Off Error Reporting in Windows Media Player 9 Series for Windows 2000
If an error occurs in Windows Media Player, Windows tries to report the error to Microsoft by sending an online error report. There is no option to not send this report. - Windows Media Player Tries to Download a Codec it Does Not Need
When a media stream through a Microsoft ActiveX control is played on your Web site, Windows Media Player may try to download a codec, although a codec is not required. - "Cannot play back the file. The format is not supported. (Error=80040265)" error message when you try to play a media file in Windows Media Player
Discusses the cause and resolution of error 80040265 in Windows Media Player. This error is caused by an unsupported file format or codec or by corrupted Windows Media Player files. - Streaming content stops, and you may receive an error message when you click "Next" in Windows Media Player
Describes a problem that occurs when Windows Internet Explorer 7 is installed, and you play content that is streaming from a Microsoft Windows Media Services 9 Series server. - The mediaName attribute may not be obtained when you stream content by using the Windows Media Player SDK
Describes a problem in which the mediaName attribute is sometimes not obtained when you stream content by using the Windows Media Player SDK. A resolution to this problem is provided. - User Datagram Protocol does not work with some firewall packet inspection routines
Discusses support for third-party hardware when used with Windows Media Player 9 Series and the UDP protocol. - You receive error 0xC00D1197 when you play an audio CD in Windows Media Player 9 Series
This article discusses possible causes for Windows Media Player to display an error when playing an audio CD. - Media Player Cannot Establish a Connection to the Server
When you try to play a file stored on a remote computer with Windows Media Player, you may receive one or more of the following error messages: -or- -or- - Intermittent Clicks and Pops When You Play a CD in Windows Media Player
When you play a CD in Microsoft Windows Media Player, you may hear sound distortions in the form of intermittent clicks and pops. - Windows Media Player 7 and Later Report Duration Differently from Version 6.4
Windows Media Player versions 7 and later report duration differently than does Windows Media Player 6.4. - Windows Media Player Does Not Support the .VIV File Format
When you try to open a file with a .viv format by using Windows Media Player, you may receive one of the following error messages: -or- - Error Message "Unable to Download an Appropriate Decompressor." Playing an .avi File
When you try to play .avi files with Microsoft Windows Media Player, you may receive the following error message: The .avi file may play, but there is no video, only sound. - Unable to Locate Either CD Deluxe or CD Player Playlists in Windows Media Player
Windows Media Player may not recognize playlists that you created by using either the CD Deluxe or the CD Player program. - Windows XP Cannot Enter Standby Mode When Window Media Player Is Paused
When Windows Media Player media is paused, your computer may not be able to enter Standby mode. - Mute button does not function when you use streaming media clip
After you start a streaming media clip and you try to mute its sound volume, you can still hear sound from Windows Media Player for Macintosh. If you quit and restart Windows Media Player, the Mute button does not function properly. - Windows Media Player Library Contains Invalid Entries
When you move media files from one location to another, the file name and path information remain unchanged in the Windows Media Player library. When you select a file to play from the new location, a new entry is created in the Windows Media Player... - Windows Media Player Does Not Transcode DRM Files to Your Portable Device
Windows Media Player does not transcode media files to a lower bit rate when they are protected by Digital Rights Management (DRM). Even if you manually set Windows Media Player to transcode files to a lower bit rate, the setting is ignored when the... - Problems with Windows Media Player Full-Screen Visualizations on Your Secondary Monitor
After you configure Microsoft Windows Media Player to use full-screen visualizations, you may experience one or more of the following symptoms: A white or black rectangle may appear on your secondary monitor. A white or black rectangle may appear on... - Error Message: Unable to Download an Appropriate Decompressor
When you try to play a file with Microsoft Windows Media Player and the required decompressor is not installed on the computer, you may receive one of the following error messages: -or- - Err Msg: Could Not Connect to a Multicast Channel (Error=C00D07F2)
When you try to join a live audio or video broadcast using Windows Media Player, the following error message appears: - Windows Media Player Cannot Play CD-ROM with Both Audio and Data Tracks
When you try to use Windows Media Player to play your audio CD-ROM, you may experience one or more of the following symptoms: Windows Media Player may not recognize some or all of the audio on the CD-ROM. Some of the audio tracks may not be listed. The... - Error Message: Windows Media Player Error C00D10B3 - Unable to Access the Network
On some computers that use broadband network connections (for example, ATM), Windows Media Player may not be able to connect to the Internet, and you may receive the following error message: - How to Turn Off the Processing of HTML Scripts That Are Contained in Windows Media Files
This article describes an optional security configuration feature that you can use to turn off the processing of HTML scripts that are contained in Windows Media files. - Windows Media Player Invalid File Format Error Message
When you try to play a file with Windows Media Player, you may receive one or more of the following error messages: Invalid File Format. (Error=8004022F) -or- Cannot play back the file. The format is not supported. (Error=80040265) -or- Cannot... - Error Message: Windows Media Player Is Not Configured for the Internet
When you first run Windows Media Player and use the Media Guide feature, you may receive the following error message: This behavior may occur even if your computer is connected to the Internet, or is preconfigured to connect to the Internet. - The .asx Files Are Automatically Downloaded to the Desktop
When you click a Web link for an active stream redirector (.asx) file, the file is automatically downloaded to your computer's desktop and you are not prompted to change the location. - Player Unable to Download Codecs Through Authenticated Proxy
When you are using a proxy server that requires authentication, if you try to play content that requires a newer codec than you have, you may see a black screen where the video content should be. - Windows Media Player May Not Play Audio Files from Web Server If Third-Party Players Are Installed
When you are trying to play audio Windows Media content such as .wma, .wax, and .asx from a Web server through HTTP, Windows Media Player fails and the following error is generated: Windows Media Player may still progressively download the file into... - Error C00D0029 Using Windows Media Player
While you are viewing multimedia content with Windows Media Player, you may receive one of the following error messages: -or- - Digital CD-ROM Playback Continues After Setting Windows Media Player to Analog CD Playback
When you configure Windows Media Player for analog CD-ROM playback, the operating system may continue to play back the CD-ROM digitally. - Video and Audio Not Synchronized After One Hour of Playback
When you play a media file that is longer than two hours, the video and audio may not be synchronized after the movie has played for one hour. - Windows Media Player Skips Live Station After It Plays a .wsx File in an .asx Playlist
In Windows Media Player, when you play an .asx playlist, if there is a .wsx file in the playlist that is followed by a live station feed, the live station feed may be partially or fully skipped. - FIX: Windows Media Player 9 Series quits unexpectedly while you are playing online content
Discusses a hotfix for the problem where, when you play some online content, Windows Media Player 9 Series quits unexpectedly (crashes) if it loses the network connection and tries to reconnect. - You receive an "Unable to download appropriate decompressor" error message in Windows Media Player
Discusses a problem that Windows Media Player returns an "Unable to download an appropriate decompressor" error message. - Windows Media Player Does Not Play Windows Media Video 9 Content Correctly
When you try to use Windows Media Player to play Windows Media Video 9 content, the video plays as still images, or not at all. - WMP9: ActiveX Player Downloads SAMI File Together with Media Stream
When a media stream is played through an ActiveX control on your Web site, the Windows Media Player ActiveX control tries to download a Synchronized Accessible Media Interchange (SAMI) file together with the media stream. - "Windows Media Player Caused an Error in Kernel32.dll" Error Message When You Start Microsoft Windows Media Player 9
If the error message is still displayed and you want to see the data that the error report contains, click the "click here" link at the bottom of the message box. Error signature information appears that may be similar to the following: App name App... - BUG: The Left Mouse Button Stops Responding After You Cancel the Welcome Screen
The first time that you run Windows Media Player 9 Series after installation, a wizard appears that says, "Welcome to Windows Media Player 9 Series". If you click the close button (X) to quit the wizard, the left mouse button does not respond when you... - FIX: Windows Media Player 9 Series Does Not Play G.711 Content
Windows Media Player 9 Series does not play back content that uses the G.711 audio format. The core components that the Windows Media Format SDK provides and that are used in the Windows Media Player cannot handle G.711 decoding. - Windows Media Player 9 Series Performance Is Poor for Every Second Item in the Playlist
When you play certain media types (for example, AVI, MPEG) in Microsoft Windows Media Player on a computer that supports multiple monitors, every second item that is in the playlist may play back with poor performance. - Network traffic increases when folders are monitored after you upgrade to Windows Media Player 9 Series or a later version of Windows Media Player
After you upgrade to Microsoft Windows Media Player 9 Series or a later version of Windows Media Player, network activity to backend servers may be increased. On the backend servers, an administrator may also notice increased CPU utilization. - Playlist on a Web page only plays the first sound file
Discusses the problem where a Web page with an embedded Windows Media Player control only plays the first sound file in a playlist (.asx). - PRB: Swirl Visualization May Stop Moving in Full Mode
When you listen to an audio file or media stream, the setting of the visualization may "freeze" (that is, stop moving) in full mode and stay that way even after you come out of full mode. - Windows Media Player Tries to Open HTTP://1/ After You Open a Web Page that Requires a License
In Windows Media Player, when you open a Web page that requires a license, and then click to acquire the license, Windows Media Player tries to open HTTP://1/ instead of the Web site that you expect. - FIX: Play Button Is Enabled Too Early in the German Version of Windows Media Player 9
This article discusses a fix for the German version of Windows Media Player 9. The Play button is enabled before the client receives the DRM license. - FIX: Update to behaviors of certain proxy servers on Windows Media Player 9 Series
Discusses an update to Windows Media Player 9 Series and its proxy server behavior. - Windows Media Player may not connect while using proxy auto-configuration (PAC) scripts
Discusses why Windows Media Player 9 Series may not use the expected proxy server as defined by a proxy auto-configuration script. - Error code information for Windows Media Player 9 Series
Lists error messages and error numbers, and provides a hyperlink to articles in the Microsoft Knowledge Base that describe more information about the error codes and troubleshooting steps that you can use to help resolve the error message. - You may receive a "Windows Media Player cannot play the file" error message when you try to restart a video in Windows Media Player in a multiple-monitor configuration
Describes a problem that occurs when you switch to a different logged-on user account by using the fast user switching (FUS) feature in Windows XP, and then you switch back to the original user account and try to restart a video. - The screen may appear black or green during playback when the Windows Media Player control is embedded in a Web page
Discusses an issue that may occur on a computer that is running Windows Server 2003 or Windows XP. You can hear the audio, but the video does not play back correctly. Describes several ways to resolve this issue. - The backup program may fail or may incorrectly include DRM protected files in your backup
Describes a problem that may occur when the backup program fails or incorrectly includes DRM protected files in the backup. Includes a workaround to resolve the problem. - Web Page Banners Do Not Appear in the Windows Media Player Control
When you play a media stream through a Microsoft ActiveX control on your Web site, any banner ads that are associated with the media stream may not be displayed. - Windows Media Player 9 Codec May Not Play Back Video Stream with Broadcast Quality in an Auto-Start Broadcast Publishing Point
After you encode a video stream to an auto-start broadcast publishing point, a virtual directory for delivering live stream media, the Windows Media Player 9 codec may not play back the video stream in broadcast quality. - FIX: Windows Media Player 9 Series Video May Freeze in a Multiple Monitor Scenario
This article discusses a fix for an issue that occurs when a client plays back video on a non-primary monitor. In some instances, the playback of the video may freeze. - FIX: Updated OEM Packages for Spanish, Italian, and Hungarian Versions of Windows Media Player 9
This article discusses an updated package for OEMs to use to preinstall Windows Media Player on operating system. - FIX: Windows Media Player 9 Series May Not Be Able to Connect Through an Authenticated Proxy 2.0 Proxy Server
This article discusses a fix for the Windows Media Player 9 Series that permits it to connect to content through a Microsoft Proxy 2.0 proxy server. - You receive error 0xC00D10B3 when you try to play online content
Describes a resolution if you receive an error and you cannot play online content. Click to select a check box in the player properties to always connect to the Internet. - WMP9: Find Album Info Command Does Not Work
If you play an .mp3 file, and then switch to the Now Playing view, a black window may appear instead of the search results for the album when you click . - PRB: Full-Screen Mode Does Not Work When Multiple Monitors Have Different Resolution Settings
Windows Media Player does not run in full-screen mode on a secondary monitor when all screen resolutions are not the same. - A chapter does not play when you click it in some WMV HD DVD disks in Windows Media Player
Describes an issue where you click to play a chapter on some WMV HD DVD disks, and nothing happens. To work around this issue, press ENTER after you click the chapter. - You may be unable to play protected content after your computer hardware changes
Discusses a problem that occurs when you make changes to your computer hardware. The Windows Media Digital Rights Management system may not work, and you may not be able to play protected content. - Windows Media Player May Skip a "No Skip" Item in a .asx Playlist During Playback
When you play your .asx playlist, Windows Media Player may skip an item. This problem may occur even if you select the option in your playlist for this item. - BUG: The "Copy To" Folder for Users Who Have Administrative Credentials Points to the Administrator Home Directory on SysPrep Images
This article discusses an issue where Windows Media Player 9 Series has an incorrect "Copy To" directory for other administrators on a computer that has been prepared by means of the SysPrep.exe tool. - FIX: Java Runtime Does Not Initialize the Windows Media Player 9 OCX Control in Netscape Navigator
This article discusses a fix that permits the Windows Media Player 9 OCX control to be embedded in newer versions of Netscape Navigator. - MS05-009: Vulnerability in PNG processing could lead to buffer overrun
Points to articles about how the vulnerability affects Windows Media Player 9 and Windows Messenger. - Err Msg: Unable to Download the Appropriate Decompressor
When you try to use Windows Media Player to play media files, you may receive one of the following error messages: -or- - Certain kinds of video content do not play after you apply a windowless skin such as the Revert skin to Windows Media Player
Discusses an issue in which video may not play after you apply a skin that uses windowless mode to Windows Media Player. This issue occurs if the video is encoded by using a YUV-based pixel format. - Some codecs are not listed in the encoder when you try to encode a video in Windows Media Encoder 9 Series
Describes an issue in which the Microsoft MPEG-4 codec, the Microsoft MPEG-4 version 2 codec, and the ISO MPEG-4 codec are not listed in Windows Media Encoder 9 Series.
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