Support for Windows Phone 8

Help and support for Windows Phone 8. Links to customer service and technical solutions, help and how-to articles, and answers to top issues.

Support options and resources

Self-support options

Windows Phone 8 support
Visit the Windows Phone 8 Help & how to center to learn about how to get all you can out of Windows Phone.

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

View recently published top issues.
Review an RSS list of the most frequently reported top issues. Select Windows Phone 8 in the list on the right.

Self-support options for work

IT Pros: Windows Phone 8 on TechNet
Visit TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Windows Phone Developer Center
Visit the Windows Phone Developer Center to learn about Windows development.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Community resources

Microsoft Community
Post a question or browse for solutions in the Windows Phone 8 Community forums.

IT Pros: Microsoft TechNet forums
Post a question or browse for solutions in the Microsoft TechNet forums.

Developers: Microsoft MSDN Software Development for Windows Phone forums
Post a question or browse for solutions in the MSDN Software Development for Windows Phone forums.

Technical support options

To find out what version you have, turn on the phone, login (if needed), tap the arrow for more menu selections, then scroll down and tap Settings, then scroll down and tap about.

Getting Support
Use our online tool to direct you to the best place to find answers to your questions about the phone.

Getting Support: Businesses and Developers
Visit our contact us page find answers to your business and development questions about the phone.

Technical support options for work

IT Pros: Contact a Microsoft support professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN Subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online (MPO) for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

To learn more about related products, click on a topic listed below.

Learn More

Windows Phone 8 Help & how to
Visit the Windows Phone 8 Help & how to center to learn about how to get all you can out of Windows Phone.

New phone?
Start here to get your phone set up just the way you want.

Basics
Find out how to back up your stuff and do other basic tasks.

People + email
Keep in touch by email, text, Facebook, and more.

Photos
Snap a photo and share it with the people you care about most.

Browsing + maps
It's a big world. Internet Explorer and Bing help you find your way.

Music + videos
Your favorite music, videos, and podcasts are just a tap away.

Apps + games
All the apps and games to keep you (and your kids) busy.

Office Mobile
View, edit, and share Office files anywhere, anytime. It's built in.

Developers

Self help

Check out theWindows Phone Dev Center for everything you need to create great apps and submit them to the Windows Phone Store for the world to see.

Check out Windows Phone developer blog and get the latest Windows Phone development news from the Windows Phone team.

Check out Help to get the info you need to create, submit and sell your apps.

Visit our forums and connect with the community of Windows Phone developers to ask questions and get answers.


Dev Center account support

See the following forums for the top issues and answers:


Still need help? Submit a support ticket.You can submit tickets in English and Chinese.

Have questions about verifying your Company account? Get more information from Symantec.


Technical support

If you need more in-depth or private support, you can use assisted support.

If you have a Premier account you have an option for direct email or phone support from that account.

You can also opt for Pay-Per-Incident Support. There is a cost associated with this option, but we'll show you the costs before placing your request.

To begin a support incident, visit Microsoft Support.

Business

Self-help

IT Pros: Microsoft TechNet Windows Phone forums
Post a question or browse for solutions in the Microsoft TechNet Windows Phone forums.

Blog: Windows Phone for IT Professionals
Visit this blog to get helpful pointers for setting up and deploying Windows Phone in your organization.


Technical support

If you need more in-depth or private support, you can use assisted support.

If you have a Premier account you have an option for direct email or phone support from that account.

You can also opt for pay-per-incident support. There is a cost associated with this option, but we'll show you the costs before placing your request.

To begin a support incident, visit Microsoft Support.

Last Review : October 2, 2013