Support for Windows Phone 7

Support options, learn more and lifecycle information for Windows Phone 7.

Support options and resources

Self-support options

Windows Phone 7 Help & how to
Visit the Windows Phone 7 Help & how to center to learn about how to get all you can out of Windows Phone.

Search the Microsoft Knowledge Base (KB)
Search the Microsoft Knowledge Base (KB) for technical solutions to common break-fix issues.

Self-support options for work

IT Pros: Windows Phone 7 TechCenter on TechNet
Visit the TechCenters on TechNet for advanced troubleshooting and guidance for IT Pros.

Developers: Windows Phone 7 Developer Center
Visit the Windows Phone Developer Center to learn about Windows development.

Microsoft Partners: Visit the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

Community resources

Microsoft Community
Post a question or browse for solutions in the Windows Phone 7 Community forums.

IT Pros: Microsoft TechNet Windows Phone 7 forums
Post a question or browse for solutions in the Microsoft TechNet Windows Phone 7 forums.

Developers: Microsoft MSDN Software Development for Windows Phone 7 forums
Post a question or browse for solutions in the MSDN Software Development for Windows Phone 7 forums.

Get non-technical or customer service assistance
For general inquiries about Microsoft products and services visit our Contact Us page.

Technical support options

To find out what version you have, turn on the phone, login (if needed), tap the arrow for more menu selections, then scroll down and tap Settings, then scroll down and tap about.

Getting Support
Use our online tool to direct you to the best place to find answers to your questions about the phone.

Getting Support: Businesses and Developers
Visit our contact us page find answers to your business and development questions about the phone.

Technical support options for work

IT Pros: Contact a Microsoft support professional using your TechNet Subscription
As a TechNet Plus subscriber, you are entitled to receive two (2) complimentary incidents and a 20 percent discount on any additional phone incidents you purchase. Learn more.

Developers: Contact a Microsoft support professional using your MSDN Subscription
As an MSDN subscriber, you may be entitled to receive up to four (4) technical support incidents depending on your subscription level. These support incidents can be used to resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional Support incidents. You can use a technical support incident to find a solution to a production issue if you can replicate that issue in a non-production environment. Learn more.

Microsoft Premier Customers: Visit Microsoft Premier Online (MPO) for troubleshooting resources or to submit an incident online
Enterprise customers with a Premier account can visit Microsoft Premier Online (MPO) for troubleshooting information or to open a support incident with a Microsoft support professional.

Microsoft Partners: Access unlimited online support via the Microsoft Partner Network
Microsoft Partners can access unlimited online support via the Microsoft Partner Network.

To learn more about related products, click on a topic listed below.

Learn more

Windows Phone 7 Help & how to

Visit the Windows Phone 7 Help & how to center to learn about how to get all you can out of Windows Phone.

New phone?
Start here to get your phone set up just the way you want.

Basics
Find out how to back up your stuff and do other basic tasks.

People + email
Keep in touch by email, text, Facebook, and more.

Pictures
Snap a photo and share it with the people you care about most.

Browsing + maps
It's a big world. Internet Explorer and Bing help you find your way.

Music + videos
Your favorite music, videos, and podcasts are just a tap away.

Apps + games
All the apps and games to keep you (and your kids) busy.

Office Mobile
View, edit, and share Office files anywhere, anytime. It's built in.

Developers

Developer resources

Windows Phone 7 developer site
Share your creativity with the world with free tools and Windows Phone Marketplace.

Windows Phone 7 webcasts
Tune into and learn the tools and technologies behind Windows Phone 7 development.

Windows Phone 7 on MSDN
Learn the basics, dig deeper into the technology and get the tools you need.

Windows Phone 7 development roadmap
Step by Step Windows Phone 7 developer roadmap for building engaging consumer applications.

Windows Phone 7 developer blog
Get the latest Windows Phone 7 development news from the product group.

Windows Phone 7 training kit for developers
Get a jumpstart into the new Windows Phone 7 world with a step-by-step explanation of the tools to use and some key concepts for programming Windows Phones.

Last Review : October 2, 2013