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Xbox Live Troubleshooting Resource Center
Xbox Live Highlights & Top Issues
Xbox: You receive a "PPPoE Not Found" (4920) error when using a direct connection to Xbox Live
Xbox: AOL DSL compatibility issues with Xbox Live
Xbox: You receive an Xbox Lilve "DNS not found (direct connection) 5335" error message when you connect the Xbox console directly to your modem
Xbox: You receive a "PPPoE Denied (direct connection) 4920" error message when you connect the Xbox console directly to your modem and then try to connect to Xbox Live
Frequently Asked Questions
While attempting to perform the network test on the Test Xbox LIVE Connection screen, Wireless Network status displays "Not Connected"
Describes an issue that occurs when you try to perform the network test on the Test Xbox LIVE Connection screen, and the Wireless Network status displays "Not Connected."
While attempting to perform the network test on the Test Xbox LIVE Connection screen, Network Adapter status displays "Disconnected"
Describes an issue that occurs when you try to perform the network test on the Test Xbox LIVE Connection screen, and the Network Adapter status displays "Disconnected."
When attempting to enable Xbox LIVE on an offline profile, you receive the error message: "The e-mail address or password you entered is not valid"
When you try to upgrade your offline Gamertag to an Xbox LIVE Gamertag in your Xbox 360 gamer profile, you may receive the following error message:
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Last Review : July 30, 2009
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