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Xbox Live Troubleshooting Resource Center
Xbox Live Highlights & Top Issues
Xbox: You receive a "PPPoE Not Found" (4920) error when using a direct connection to Xbox Live
Xbox: AOL DSL compatibility issues with Xbox Live
Xbox: You receive an Xbox Lilve "DNS not found (direct connection) 5335" error message when you connect the Xbox console directly to your modem
Xbox: You receive a "PPPoE Denied (direct connection) 4920" error message when you connect the Xbox console directly to your modem and then try to connect to Xbox Live
Frequently Asked Questions
How to configure wireless settings on your Xbox 360 console for a wireless network
Explains how to configure wireless settings on your Xbox 360 console for a wireless network that uses infrastructure mode.
While attempting to perform the network test on the Test Xbox LIVE Connection screen, MTU status displays "Failed"
Describes an issue that occurs when you try to perform the network test on the Test Xbox LIVE Connection screen, and the MTU status displays "Failed"
While you try to perform the network test on the Test Xbox Live Connection screen, ICMP status displays "Failed"
Describes an issue that occurs when you try to perform the network test on the Test Xbox Live Connection screen. The ICMP status displays "Failed". This occurs if your network devices are not Xbox LIVE-compatible or they don't have the latest firmware.
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Last Review : July 30, 2009
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