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Quick Assist Support allows you to share your computer screen with a Microsoft support professional remotely. When they see the screen, they can work on your computer over a secured connection to resolve an issue you reported to Support.

Important: Learn how to protect yourself from tech support scams. Tech support scams are an industry-wide issue where scammers use scare tactics to trick you into unnecessary technical support services.

Before beginning a Quick Assist support session:

By engaging in a Quick Assist support session, you agree that during this session, the support professional may capture screen shots for quality and/or training purposes. If you don't choose to accept screen shots being captured, please request other quality support options such as phone or chat support.

Your operating system determines whether you'll use the Quick Assist Windows app or the Quick Assist web app.

Quick Assist Windows app

The Quick Assist Windows app is available for Windows 11 and Windows 10. It allows you to give or get PC help over a remote connection. Remember—only use Quick Assist with people you trust, since they can access your PC.

Important: You might need to update Quick Assist to continue using it. For more info, see Install Quick Assist.

To open the Quick Assist Windows app, select Start , then in the search box, type quick assist and select it in the list of results. Or you can do one of the following: 

  • Press Ctrl + Windows logo key + Q at the same time.

  • Use the Start menu:

    • In Windows 11: Select Start  > All apps > Quick Assist.

    • In Windows 10: Select Start  > Windows Accessories > Quick Assist.

After Quick Assist opens, enter the code provided to you by Microsoft.

Quick Assist web app

If you have a supported macOS version, a supported Windows Server version, or Windows 8.1, you can use the Quick Assist web app to get help. The app connects your computer with the Microsoft support agent’s computer using a remote connection.

Here’s what to do if you’re working with a Microsoft support agent and they tell you to open the Quick Assist app:

  1. Open the Quick Assist web app.

  2. The Microsoft support agent will give you a security code—enter it when prompted.

  3. Follow any other on-screen instructions.

Important: The Quick Assist web app is only available for use with verified Microsoft support agents.

If you're having trouble connecting with the Quick Assist web app, identify your browser version and look for it in the table below to see if it's fully supported.

Note: The Quick Assist web app works with Microsoft Edge, Google Chrome, and Safari browsers.

Browser

Quick Assist support

Microsoft Edge, Windows 10 RS2 or later

Fully supported, except no outgoing sharing

Microsoft Edge (Chromium-based)

Fully supported (version 72 and later)

Google Chrome

Fully supported

Safari 14+

Fully supported

Safari 13.1+

Fully supported (macOS 10.13 (High Sierra) and later)

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