XL97: Page Fault or Violation When You Click Options on the Tools Menu

When you click Options on the Tools menu, you may receive one of the following error messages.

Microsoft Windows 95

If you click Details, you may receive an error message similar to the following:

Microsoft Windows NT

These problems occur if you click Options on the Tools menu, click the General tab, and then specify a file path that exceeds 56 characters in length in the Alternate Startup File Location box or the Default File Location box.

To correct this problem, obtain Microsoft Office 97 Service Release 2 (SR-2).

To temporarily work around this problem, reset the default Microsoft Excel settings and use a shorter file path. To do this, follow these steps.

NOTE: The following steps reset all Microsoft Excel settings. To avoid this, install Microsoft Office 97 Service Release 2 (SR-2).

1. Close Microsoft Excel.
2. Click Start, and then click Run.
3. In the Open box, type the following (with the quotation marks):
   "C:\Program Files\Microsoft Office\Office\Excel.exe" /unregserver
   NOTE: If you have installed Microsoft Office 97 to another location, use your correct path for Excel.exe instead.
4. Click Start, and then click Run.
5. In the Open box, type the following (with the quotation marks):
   "C:\Program Files\Microsoft Office\Office\Excel.exe" /regserver

You can now use the Options command on the Tools menu.

Microsoft has confirmed this to be a problem in Microsoft Excel 97. This problem was corrected in Microsoft Office 97 Service Release 2 (SR-2).

For additional information about SR-2, click the article number below to view the article in the Microsoft Knowledge Base: