Article ID: 110151 - View products that this article applies to.
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The cause of this problem is that computer BIOS is reporting incorrect disk metrics during the boot process. Usually, these metrics are translated by the BIOS in real-mode. Windows NT does not receive these real-mode translations and subsequently is not able to access the hard disk drive properly.
Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. This problem was corrected in the latest U.S. Service Pack for Windows NT and Windows NT Advanced Server version 3.1. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):
S E R V P A C K