Article ID: 110386 - View products that this article applies to.
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The CD-ROM drive icon may disappear from the File Manager window and Event Viewer shows the following error:
This error does not allow the CD-ROM drive to be visible in File Manager.
The following boot-start or system-start driver(s) failed to load:
This error may occur on a previously working CD-ROM drive after you install a new service or a software upgrade (such as installing a U.S. Service Pack).
To work around this problem, shut off your computer, and then restart Windows NT or Windows NT Advanced Server.
Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.