CD-ROM Drive Icon Disappears from File Manager

Article translations Article translations
Article ID: 110386 - View products that this article applies to.
This article was previously published under Q110386
This article has been archived. It is offered "as is" and will no longer be updated.
Expand all | Collapse all


The CD-ROM drive icon may disappear from the File Manager window and Event Viewer shows the following error:
The following boot-start or system-start driver(s) failed to load:

This error does not allow the CD-ROM drive to be visible in File Manager.

This error may occur on a previously working CD-ROM drive after you install a new service or a software upgrade (such as installing a U.S. Service Pack).


To work around this problem, shut off your computer, and then restart Windows NT or Windows NT Advanced Server.


Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.


Article ID: 110386 - Last Review: September 13, 2013 - Revision: 2.1
  • Microsoft Windows NT Advanced Server 3.1
  • Microsoft Windows NT Workstation 3.1
  • Microsoft Windows NT Advanced Server 3.1
kbnosurvey kbarchive kbhardware KB110386

Contact us for more help

Contact us for more help
Connect with Answer Desk for expert help.
Get more support from