Article ID: 115253 - View products that this article applies to.
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When you print custom paper sizes using Microsoft Word, the document is printed in the wrong location on the paper.
The envelope printing options are not set correctly.
Word determines where to print the information on a custom paper size by using the envelope feed options. The envelope feed options not only affect how envelopes are printed, but also how custom size documents are printed.
In Word 2.0, these options are set using printer heuristics. In Word 6.0 and later, printer heuristics are set by choosing the envelope feed options in the Printing Options dialog box for envelopes.
In most cases, if the envelope printing options are set correctly for envelopes, custom paper sizes will also print correctly. If custom paper sizes are printing too far to the left or right, some adjustments may be necessary.
To Troubleshoot Printing Problems with Custom Paper Sizes
NOTE: If the Envelope Feed icon does not match the way the printer physically handles custom paper sizes, the results may be unpredictable. In most cases, the envelope feed icon cannot be used to force the printer to print custom paper sizes differently than the printer (that is, the manual feed slot) is designed to. This may work on some printers, but it is very dependent on the hardware design of the printer, and correct results can not be guaranteed.
Article ID: 115253 - Last Review: January 19, 2007 - Revision: 1.2