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Policy about helping a user with a forgotten password for Money files

Article ID:121220
Last Review:August 1, 2007
Revision:13.0
This article was previously published under Q121220

SUMMARY

The following is our policy about assisting customers with their forgotten passwords for their Microsoft Money files:
Microsoft cannot help users in opening files that have been protected with a password. There are legal risks associated with doing this. We do not have the resources available to thoroughly investigate such requests to guarantee that there are no misrepresentations nor disputes of ownership of files. Software and consultants are available to help users to legitimately regain access to files they have protected with a password.

MORE INFORMATION

There are third-party software programs that can help users regain access to password-protected files for some programs.

APPLIES TO
Microsoft Money Plus Deluxe
Microsoft Money Plus Home & Business
Microsoft Money Plus Premium
Microsoft Money 2007 Deluxe
Microsoft Money 2007 Home & Business
Microsoft Money 2007 Premium
Microsoft Money 2006 Deluxe
Microsoft Money 2006 Premium
Microsoft Money 2006 Small Business
Microsoft Money 2006 Standard
Microsoft Money 2005 Deluxe Edition
Microsoft Money 2005 Premium Edition
Microsoft Money 2005 Small Business Edition
Microsoft Money 2005 Standard Edition
Microsoft Money 2004 Deluxe Edition
Microsoft Money 2004 Premium Edition
Microsoft Money 2004 Small Business Edition
Microsoft Money 2004 Standard Edition
Microsoft Money 2003 Deluxe Edition
Microsoft Money 2002 Deluxe Edition
Microsoft Money 2001 Standard Edition
Microsoft Money 2000 Standard Edition
Microsoft Money 2000 Business & Personal Edition
Microsoft Money 99 Standard Edition
Microsoft Money 98 Standard Edition
Microsoft Money 98 Deluxe Edition
Microsoft Money 98 Financial Suite Edition
Microsoft Money 97 Standard Edition

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Keywords: 
kbsecurity kb3rdparty kbinfo kbpolicy KB121220

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