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WD97: Error Saving Document: "Network or File Permission Error"Article ID: 122379 - View products that this article applies to. This article was previously published under Q122379 On This PageSYMPTOMS
When you are working over a network and you save a document in Word, the
following error message may appear:
There has been a network or file permission error.
The network connection may be lost. <Filename.doc>
Make sure that the drive is closed and contains the proper disk or CD.
171406
(http://support.microsoft.com/kb/171406/EN-US/
)
WD97: How to Disable the Use of UNC
CAUSECase 1This error message appears when the document is open on two or more computers that are running different operating platforms. For example, if the document is open on a Macintosh computer and you open it on a second computer running Windows or Windows NT, the error occurs when either user tries to save the document.This problem stems from a difference between the ways Macintosh OLE and Windows OLE open files. As a result, you cannot save a file on two different operating platforms at the same time. Case 2This error can occur with Microsoft Word 97 if the Always Create Backup Copy option is activated with server or operating systems that do not support long file names. This option copies the previous version of a document as a backup copy with the name of "Backup of <filename>". As a result, Word cannot create a backup copy on server or operating systems that only support 8.3 file names (file names with eight characters and a three letter extension).Case 3This error occurs in Word 97 for Windows if you save to a MAPROOT type network drive connection on a NetWare server where spaces exist in the file or folder name.Case 4This problem may occur if an anti-virus program running on a network has the ability to scan for macro viruses in documents in shared network folders.For example, if you have the following:
Case 5This problem may occur on Novell networks when the AutoRecover files path is either blank or set to a network drive.WORKAROUND
To work around this problem, use one of the following methods appropriate to your situation. Case 1Method 1:Move the document to your local hard disk for editing. Move it back to the server after you finish. Method 2: Save a copy of the file with a different file name, and work on the copy, either on your hard disk or on the server. Case 2Turn off the Always Create Backup Copy option by doing the following:
Case 3Method 1:Move the document to your local hard disk for editing. Move it back to the server after you finish. Method 2: Do not use spaces in the directory or document names. Method 3: Do not use MAPROOT-drive connections. Map your drive connections to the volume-level only. NOTE: The problem in Case 3 was corrected in Microsoft Office 97 Service Release 2 (SR-2). For additional information about SR-2, click the article number below to view the article in the Microsoft Knowledge Base: 151261
(http://support.microsoft.com/kb/151261/EN-US/
)
OFF97: How to Obtain and Install MS Office 97 SR-2
Case 4Turn off the anti-virus protection on the network server and then try to save the document. Contact your anti-virus protection software company for additional details and/or updates to their programs.Case 5Set the AutoRecover files path to your local drive. To change the AutoRecover path, use the following steps:
STATUSMicrosoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. PropertiesArticle ID: 122379 - Last Review: January 19, 2007 - Revision: 1.1
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