Secure Erase on Exabyte 2501 Err Msg: The Computer Has Rebooted

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This article was previously published under Q123744

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SYMPTOMS

When you run Windows NT Backup and choose to Secure Erase an Exabyte 2501, the following error appears:

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000000a (0x6dfcfd94, 0x00000010, 0x00000000, 0x80010ece).

The computer may also stop responding (hang).

Microsoft has confirmed this to be a problem in Windows NT Workstation and Windows NT Server version 3.5. This problem was corrected in the latest U.S. Service Pack for Windows NT version 3.5. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

APPLIES TO

Microsoft Windows NT Workstation 3.5
Microsoft Windows NT Server 3.5

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KB123744

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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