Default Toolbars and Toolbar Buttons Seen Instead of Customizations

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Article ID: 125183 - View products that this article applies to.
This article was previously published under Q125183
This article has been archived. It is offered "as is" and will no longer be updated.
For a Microsoft Excel 2002 version of this article, see 291074.
For a Microsoft Excel 98 version of this article, see 192217.
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Symptoms

If the Microsoft Excel toolbar file becomes damaged, or is deleted or moved from its original location, Microsoft Excel may exhibit the following behavior:
  • Toolbars and toolbar buttons created no longer appear.
  • Changes that you have made to toolbars and toolbar buttons no longer appear.
  • Custom lists that you have created or imported using the Custom Lists tab in the Options dialog box are missing.
  • If you previously had the TipWizard displayed, it is no longer displayed. When you display the TipWizard, the tip is the introductory greeting that was displayed after you first installed Microsoft Excel.

Cause

This behavior occurs because the following items are stored in the Microsoft Excel toolbar file:
  • Toolbar customization and layout
  • Menu bar customization and layout (Microsoft Excel 97 only)
  • Custom AutoFill lists
  • TipWizard history
If this file is missing or damaged, Microsoft Excel uses the default information for these items; default toolbars and toolbar buttons, default custom AutoFill lists, and default TipWizard history information.

When you close Microsoft Excel, if the toolbar file is not located in its installed location, the file is created with the default information, and any new toolbar customization, custom list, and TipWizard history information.

More information

Microsoft Excel 97 for Windows

In Microsoft Excel 97 for Windows, the toolbar file is stored in your Windows folder and is named:
  • Excel8.xlb, if your computer is not connected to a network or is not set up with a logon prompt.

    -or-
  • Username8.xlb, where Username is your user logon name.

Microsoft Excel for Windows 95, version 7.0

In Microsoft Excel for Windows 95 version 7.0, the toolbar file is named username.xlb and is stored in the Windows folder. For example, if your username is suejones, then the toolbar file will be named Suejones.xlb.

NOTE: If you click Cancel in the Windows login dialog box, to cancel your connection to your network, Microsoft Excel version 7.0 will not use the username.xlb file; instead it will use the Excel5.xlb file in the Windows folder. If Microsoft Excel version 7.0 cannot locate a file called Excel5.xlb, it creates one in the Windows folder.

Microsoft Excel for Windows, version 5.0

In Microsoft Excel version 5.0, the toolbar file is named Excel5.xlb, and is stored in the Windows folder.

Microsoft Excel for the Macintosh, version 5.0

In Microsoft Excel for the Macintosh, version 5.0, the toolbar file is named Excel Toolbars (5), and is stored in the Preferences folder.

References

For more information about saving custom toolbars, choose the Search button in Help and type:
toolbars
For more information about entering a custom Autofill list on a worksheet, choose the Search button in Help and type:
custom lists
For more information about using the TipWizard, choose the Search button in Help and type:
TipWizard

Properties

Article ID: 125183 - Last Review: October 26, 2013 - Revision: 2.0
Applies to
  • Microsoft Excel 97 Standard Edition
  • Microsoft Excel 95 Standard Edition
  • Microsoft Excel 5.0 Standard Edition
Keywords: 
kbnosurvey kbarchive kbinfo KB125183

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