Article ID: 129971 - Last Review: August 6, 2007 - Revision: 1.9

"SU" Error Message List for Windows 95, Windows 98, and Windows Me Setup

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This article was previously published under Q129971

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SUMMARY

This article contains a list of the error messages that you may receive when you run the Setup procedure in Windows 95, Windows 98, Windows 98 Second Edition, or Windows Millennium Edition (Me). This article also describes how to resolve some of the error message behaviors.
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MORE INFORMATION

The following sections describe error messages that you may receive when you run the Setup procedure and how to resolve some of the behaviors.
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SU0010

Warning SU0010
Setup has detected a Boot Manager partition on your computer. If you set up Windows, you will not be able to use Boot Manager. For more information, quit Setup, and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0011

Warning SU0011
Setup has detected a password-protected partition on your hard disk. To set up Windows 95 (or Windows 98), you first need to remove the password protection. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0012

Warning SU0012
Setup detected an OS/2 or Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98). For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0013

Error SU0013
Setup could not create files on your startup drive and cannot set up Windows. If you have HPFS or Windows NT file system, you must create an MS-DOS boot partition. If you have LANtastic server or SuperStor compression, disable it before running Setup. See SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
You may receive this error message if you install Windows 95 over Windows 95 OSR2 and you are using the FAT32 file system on your hard disk. You may also receive this error message if you are running EZ Drive and you have the Floppy Boot Protection option enabled in EZ Drive. To resolve this behavior, disable the Floppy Boot Protection option in EZ Drive. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
267782  (http://support.microsoft.com/kb/267782/EN-US/ ) Norton AntiVirus 7.0 Corporate Edition Prevents Upgrade
200119  (http://support.microsoft.com/kb/200119/EN-US/ ) Err Msg: Setup Cannot Create Files on Your Startup Drive and Cannot Set Up Windows 98
188166  (http://support.microsoft.com/kb/188166/EN-US/ ) Error Message "SU0013" Running Setup on Toshiba Tecra Computer
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0014

Warning SU0014
Setup has found a hardware device on your computer that is not responding. To try this device again, click Continue.
If you cannot resolve this behavior, quit Setup and any other programs that are running, shut down your computer, and then start your computer again. After your computer starts, run Setup again and choose Safe Recovery when you are prompted.

For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
136747  (http://support.microsoft.com/kb/136747/EN-US/ ) SU0014 Error When Detection Reaches 100 Percent Complete
120388  (http://support.microsoft.com/kb/120388/EN-US/ ) Windows 95 Setup Err Msg: Warning SU-0014...
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SU0015

Warning SU0015
Setup detected a Windows NT file system partition on your hard disk. Files on this partition will not be available when you use Windows 95 (or Windows 98).
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SU0016

Warning SU0016
Setup has detected OS/2 files on your computer. If you set up Windows 95 (or Windows 98), you may not be able to use OS/2. For more information, quit Setup and read SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0018

Error SU0018
Setup could not create files on your startup drive and cannot set up Windows.

There may be too many files in the root directory of your startup drive, or your startup drive letter may have been remapped by network or compression software. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.

To view a copy of the information that is included in the Setup.txt file for your operating system, click one of the following Microsoft Knowledge Base articles:
271240  (http://support.microsoft.com/kb/271240/EN-US/ ) Windows Millennium Edition Setup.txt File Contents
232018  (http://support.microsoft.com/kb/232018/EN-US/ ) Windows 98 Second Edition Setup.txt File
179756  (http://support.microsoft.com/kb/179756/EN-US/ ) Windows 98 Setup.txt File
305710  (http://support.microsoft.com/kb/305710/EN-US/ ) Windows 95 Setup.txt File
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SU0019

Warning SU0019
Setup has found commands in your AUTOEXEC.BAT or CONFIG.SYS files that are not compatible with Windows.
Setup creates backup copies of your existing Autoexec.bat and Config.sys files and creates new files, if necessary.
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SU0129

Error SU0129
Setup was unable to determine your computer's hardware configuration. Setup cannot continue and will now close.
To resolve this behavior, shut down your computer, run Setup again, and then choose the Safe Recovery option. For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
186738  (http://support.microsoft.com/kb/186738/EN-US/ ) Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
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SU0130

Warning SU0130
Please make sure that your User name, Beta ID, and Password are correct.
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SU0133

Warning SU0133
Setup was unable to determine your system configuration by using full detection. Would you like to try again using minimal detection?

Note: If this doesn't work, run Setup again and choose Safe Recovery when prompted.
For additional information about this error message, click the article numbers below to view the articles in the Microsoft Knowledge Base:
186738  (http://support.microsoft.com/kb/186738/EN-US/ ) Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
258560  (http://support.microsoft.com/kb/258560/EN-US/ ) Reinstalling Windows 98 or Windows Me Causes Safe Recovery Error Message
262793  (http://support.microsoft.com/kb/262793/EN-US/ ) Cannot Cancel Saving System Files When Installing Windows Millennium Edition
262381  (http://support.microsoft.com/kb/262381/EN-US/ ) How to Troubleshoot Computer Hangs During Hardware Detection
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SU0135

Warning SU0135
Setup was unable to properly identify all your hardware. To confirm your hardware settings, click Change Computer Settings.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
262381  (http://support.microsoft.com/kb/262381/EN-US/ ) How to Troubleshoot Computer Hangs During Hardware Detection
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SU0136

Warning SU0136
Setup was unable to initialize Windows Help. Help may not be available during Windows Setup.
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SU0139

Warning SU0139
The directory you specified contains a version of Windows with a different character set. Setup cannot upgrade this version. Please choose a different directory.
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SU0141

Warning SU0141
Setup could not copy files needed for your startup disk. You can still continue with Setup without creating the startup disk. Click OK to continue.
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SU0142

Warning SU0142
Setup did not find enough free directory entries in the root of the following drives. Please delete some files or directories to make enough room. Setup needs at least more free entries on drive.
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SU0147

Warning SU0147
Setup did not find enough free directory entries in the root of your startup drive. Please delete some files or directories to make enough room, and then run Setup again. Setup needs at least X more free entries on this drive. Where "X" is a replaceable parameter.
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SU0151

Warning SU0151
Setup could not verify that your computer has the minimum amount of memory (RAM) required to run Windows 95 (or Windows 98). Do you want to continue with Setup?
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SU0152

Warning SU0152
Your computer has X bytes of memory (RAM). Windows 95 (or Windows 98) requires a minimum of X bytes. You must install more memory before setting up Windows 95 (or Windows 98).
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SU0153

Warning SU0153
Drive X, the host drive for the compressed X drive, must have at least X bytes free to set up Windows. Free some disk space, and then run Setup again.
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SU0156

Warning SU0156
Setup has found Pen Extensions 1.0 installed on your computer. If you proceed with Setup, these will be removed. To continue with Setup, click OK. To quit Setup, click Cancel.
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SU0159

Warning SU0159
The directory X you specified contains a Windows NT installation. Setup cannot install Windows in this directory. Please choose a different directory.
For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:
153762  (http://support.microsoft.com/kb/153762/EN-US/ ) How to Set Up Dual Boot After You Install Windows NT
221061  (http://support.microsoft.com/kb/221061/EN-US/ ) Cannot Dual Boot Windows 2000 on a Shared Partition
289283  (http://support.microsoft.com/kb/289283/EN-US/ ) Description of Supported Windows Dual-Boot Configurations
243896  (http://support.microsoft.com/kb/243896/EN-US/ ) How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes
155034  (http://support.microsoft.com/kb/155034/EN-US/ ) Dual-Booting Between Windows NT Workstation 4.0 and Windows 95
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SU0160

Warning SU0160
The directory X which is needed to install Windows into already contains a Windows installation. Please choose a different installation directory.
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SU0161

Warning SU0161
The directory X which is needed to install Windows into already contains a Windows installation. Setup will choose a directory for you, which you can change later.
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SU0162

Warning SU0162
The directory X contains a Windows NT installation. Setup cannot install into this directory. Setup will choose a directory for you, which you can change later.
For additional information about dual boot with Windows NT, click the article numbers below to view the articles in the Microsoft Knowledge Base:
153762  (http://support.microsoft.com/kb/153762/EN-US/ ) How to Set Up Dual Boot After You Install Windows NT
221061  (http://support.microsoft.com/kb/221061/EN-US/ ) Cannot Dual Boot Windows 2000 on a Shared Partition
289283  (http://support.microsoft.com/kb/289283/EN-US/ ) Description of Supported Windows Dual-Boot Configurations
243896  (http://support.microsoft.com/kb/243896/EN-US/ ) How to Dual Boot Windows 98 and Windows NT 4.0 with FAT16 or NTFS Volumes
155034  (http://support.microsoft.com/kb/155034/EN-US/ ) Dual-Booting Between Windows NT Workstation 4.0 and Windows 95
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SU0163

Warning SU0163
The directory X you specified contains an MS-DOS installation. Please choose a different directory.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
289283  (http://support.microsoft.com/kb/289283/EN-US/ ) Description of Supported Windows Dual-Boot Configurations
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SU0164

Warning SU0164
Setup cannot upgrade the version of Windows in %1, because you are running Windows from a different directory. Please choose a different directory.
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SU0165

Warning SU0165
The specified path contains an invalid character (for example, \344, \374, \366, \350, \343, \346). Please specify a valid path.
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SU0167

Warning SU0167
The specified directory contains a directory named 'desktop' that you must move or rename before Setup can continue. For more information, see SETUP.TXT on Setup Disk 1 or the Windows CD-ROM.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
187580  (http://support.microsoft.com/kb/187580/EN-US/ ) "SUWIN Warning SU0167" Message During Windows 98 Setup
224836  (http://support.microsoft.com/kb/224836/EN-US/ ) "SUWIN General Protection Fault" Error Messages During Windows 95 or Windows 98 Setup
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SU0168

Warning SU0168
Your computer already has an operating system installed, which cannot be upgraded by this version of Setup. Please obtain the Windows 95 (or Windows 98) Upgrade.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
225252  (http://support.microsoft.com/kb/225252/EN-US/ ) Err Msg: Your Computer Already Has an Operating System

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SU0325

Warning SU0325
Windows Millennium setup cannot continue.

This issue can be caused by a corrupted .cab file that has been copied to the hard disk. This corruption can be caused by a virus or by failing hardware, but is most likely to be caused by a scratched, dirty, or damaged CD-ROM.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
270593  (http://support.microsoft.com/kb/270593/EN-US/ ) Error SU0325 When Windows Me Setup Is 10 Percent Complete
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SU0335

Error SU0335
Setup could not determine your hardware settings. There may be a missing or damaged Setup file or there may not be enough memory to continue. Free some memory and then run Setup again.
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SU0343

Warning SU0343
Setup could not create X. Make sure you specified a valid drive letter and directory name. Also make sure the directory name does not conflict with existing files on your drive.
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SU0344

Warning SU0344
The Windows directory X you have specified does not currently exist. Please verify that the path is correct.
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SU0346

Warning SU0346
Setup cannot upgrade Windows. The directory X does not contain a valid Windows installation. Please specify another directory.
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SU0347

Warning SU0347
Setup cannot upgrade Windows <version number> in <directory name>. You must have version 3.0 of Windows or later in order to upgrade. Specify another directory in the New Directory box.
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SU0349

Error SU0349
A mismatched SETUPX.DLL is loaded. Setup cannot continue. Quit all Windows and MS-DOS-based programs, and then try again. Or quit Windows and then run Setup from MS-DOS.
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SU0350

Error SU0350
Setup was unable to display the Nondisclosure Agreement. Setup will now close.
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Problem

This issue can occur because of issues with the License.txt file or because the computer is running low on memory. For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
311009  (http://support.microsoft.com/kb/311009/EN-US/ ) Error Message: Error SU0350 Setup Was Unable to Display the Nondisclosure Agreement
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SU0358

Error SU0358
Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs, and then click OK to continue. Or, click Cancel to quit Setup.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
185354  (http://support.microsoft.com/kb/185354/EN-US/ ) Err Msg: Setup Detected One or More MS-DOS-Based Programs...
131663  (http://support.microsoft.com/kb/131663/EN-US/ ) Setup Error Message: Error SU0358
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SU0360

Warning SU0360
Setup could not create X. Type a drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\WINDOWS.
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SU0361

Warning SU0361
A Windows registry file was found. If Windows 95 (or Windows 98) is installed in another directory, continuing with Setup will disable it. Do you want to continue?
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SU0362

Warning SU0362
It is not recommended that Setup continue without the proper amount of disk space free. If you continue, Setup may run out of disk space and not complete successfully.
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SU0365

Warning SU0365
This option may remove drivers that are needed for your computer to start, including commands that might start a network.
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SU0366

Warning SU0366
This option disables some of the commands in your AUTOEXEC.BAT and CONFIG.SYS files to ensure that Windows 95 (or Windows 98) installs correctly and uses the fastest drivers.
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SU0369

Warning SU0369
Setup will now remove all optional components. In a later screen you will be able to select which components to install. Continue?
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SU0370

Warning SU0360
Windows cannot be installed onto a network drive in this mode. Type a local drive letter and directory name to specify where you want to set up Windows 95 (or Windows 98). An example of a valid entry is C:\\WINDOWS.
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SU0403

Error SU0403
Didn't find file X to convert to new registry format.
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SU0404

Error SU0404
Setup is already running.
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SU0406

Error SU0406
Windows 95 (or Windows 98) requires at least a 386 processor to run.
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SU0409

Error SU0409
Cannot find the X file.
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SU0409

Warning SU0409
Windows Setup was unable to update your system files. This may be caused by virus detection that is built in to your computer, or by virus detection software running on your computer. To disable built in virus detection, you will need to run the configuration program that came with your computer, or contact your computer's manufacturer. To disable virus- detection software running on your computer, you may need to remove the lines that start the program from your AUTOEXEC.BAT or CONFIG.SYS files. After you have disabled the virus detection, restart your computer, and then run Setup again.
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SU0409

You may receive this error message if the WildFile Inc. GoBack program is installed on your computer. It is recommended that you disable the program before you proceed with Setup.
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SU0410

Error SU0410
Cannot open X. This file may be missing or damaged, or there may not be enough memory to continue. Free some memory and then try again. Setup will now close.
For additional information about this error message, click the article number below to view the article in the Microsoft Knowledge Base:
189143  (http://support.microsoft.com/kb/189143/EN-US/ ) PRB: Error During Preinstallation of Third-Party Driver
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SU0433

Error SU0433
Setup could not load the required INF files. Setup will now close.
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SU0434

Error SU0434
Error loading INF files X.
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SU0507

Error SU0507
The following problem occurred while Setup was analyzing your computer: Setup cannot continue and will now close.
For additional information, click the article number below to view the article in the Microsoft Knowledge Base:
132186  (http://support.microsoft.com/kb/132186/EN-US/ ) Cannot Install/Upgrade Windows 95 from GUI on IBM Aptiva 710
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SU0515

Error SU0515
Setup was unable to configure your network components. To continue without network support, click Yes. To quit Setup, click No.
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SU0516

Warning SU0516
Setup ran into problems while trying to set up the following device on your computer: X

Setup will attempt to install this device later. If problems persist, run Setup again and choose Safe Recovery when prompted. Click OK to continue.
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SU0700

Warning SU0700
You cannot upgrade Windows in AT mode setup. Specify another directory in the New Directory box.
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SU0701

Warning SU0701
You cannot do upgrade Setup over English mode Windows. Specify another directory in the New Directory box, or quit Setup and turn it into Japanese mode, then run Setup again.
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SU5019

Setup Error SU5019. Control Data Corrupt.
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SU5038

Error in command line.
You may receive this error message if there is a Setup command line error. For example, if there are invalid arguments passed to Setup.exe.
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SU8072

Error SU8072
Setup could not find UI resources.
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SU8073

Error SU8073
Character Windows could not start.
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SU8074

Error SU8074
Setup encountered an error with a window class or window creation.
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SU8075

Error SU8075
The display failed to switch to graphics mode.
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SU8077

Error SU8077
Setup encountered an invalid HINSTvalue.
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SU8078

Error SU8078
The UI was initialized twice.
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SU8079

Error SU8079
An unknown error occurred.
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SU8080

Error SU8080
Exit by user request.
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SU8128

Warning SU8128
The directory X cannot be created because a file already exists with that name. Click OK to rename the file X to Y. Click Cancel to quit Setup.
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SU8129

Warning SU8129
The drive X is compressed using a beta version of DoubleSpace. Please update this drive to the released version, or uncompress it before installing Windows.
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SU8130

Warning SU8130
The drive X is a partially converted DriveSpace drive. Please finish converting this drive before installing Windows.
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SU995038

Invalid command option specified. Please check the command line and try again, or type setup /? for help on the Setup command options. (ox13ae)
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Change Directory

You cannot select another directory when running Windows 95. If you need to install Windows to a different directory, you must run Setup from MS-DOS.
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Crosslinked Files

There is a crosslinked file on drive X. Please run SCANDISK.EXE from Setup disk 1 or the Windows CD-ROM to fix the problem. Setup cannot continue.
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Directory Already Exists

The directory X already exists. If you continue, files in this directory may be overwritten. Do you want to continue with the specified directory?
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Machine Directory

You need to specify a machine directory to continue.
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Problem with Drive

There seems to be a problem with drive X. Please run ScanDisk or CHKDSK to fix the problem. Setup cannot continue.
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UPI

A Product Identification Number is required to set up Windows 95 (or Windows 98).
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Virtual Machine

%s cannot run from an MS-DOS Prompt within Windows. Run %s from Windows.
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
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APPLIES TO
  • Microsoft Windows Millennium Edition
  • Microsoft Windows 98 Second Edition
  • Microsoft Windows 98 Standard Edition
  • Microsoft Windows 95
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Keywords: 
kberrmsg kbfaq kbinfo kbsetup KB129971
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