PUB: Determining Memory in HP LaserJet Series Printers

When troubleshooting printing problems in Microsoft Publisher, keep in mind that some issues may be caused by low printer memory or incorrect system settings regarding the memory on a particular printer. With the Hewlett- Packard (HP) LaserJet family of printers, running the printer's self-test is a way to find out the exact amount of memory that is installed.

To find the amount of memory installed:

LaserJet Series II

1. If the OnLine light is on, press the OnLine button to take the printer off-line.
2. Hold down the Print Fonts/Test button for 5 seconds.
   
   The message 05 SELF TEST will appear on the LED readout screen.
3. The printer will print its self-test sheet. This sheet will show the total memory in bytes. Divide this number by 1024 to see how many megabytes are available.

Most LaserJet Series III

1. If the OnLine light is on, press the OnLine button to take the printer off-line.
2. Hold down the Menu button until the readout screen displays "test menu."
3. Hold down the "-" button until the screen displays "self test."
4. Press the Enter button.
5. The printer will print its self-test sheet. This sheet will show the total memory in bytes. Divide this number by 1024 to see how many megabytes are available.

Most LaserJet Series IV

Correct steps for a self-test on the HP LaserJet IV are as follows:

1. If the OnLine light is on, press the OnLine button to take the printer off-line.
2. Press the Menu button until the readout screen displays "test menu."
3. Press the Item button once. The readout screen should display "self test."
4. Press the Enter button.
5. The printer will print its self-test sheet. This sheet will show the total memory in bytes. Divide this number by 1024 to see how many megabytes are available.

Some LaserJet Series III and IV

1. If the OnLine light is on, press the OnLine button to take the printer off-line.
2. Press the Test button.

The HP products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Hewlett-Packard's printer technical support can be reached at (208) 323-2551.