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Setup Error Message: Error SU0358

Article ID: 131663 - View products that this article applies to.

This article was previously published under Q131663

SYMPTOMS

When you are installing Windows 95, you may receive the following error message:

Error SU0358

Setup detected one or more MS-DOS-based programs running on your computer. Close your MS-DOS programs, and then click OK to continue. Or, click Cancel to quit Setup.

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Setup cannot continue while an MS-DOS-based program is running. The MS-DOS-based program may be running in a hidden virtual machine so that it is not visible when you press ALT+TAB or in the Close Program dialog box.

NOTE: Windows 95 supports running MS-DOS-based programs in hidden virtual machines (VMs). Hidden VMs do not display program windows or show up as running programs. Hidden VMs are created by the developer of a program.

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RESOLUTION

To work around this problem, use any one of the following methods:

Press ALT+TAB to cycle through the running programs and close the MS-DOS-based program.
Press CTRL+ALT+DEL to open the Close Program dialog box and close the MS-DOS-based program.
Cancel Setup. Remove the MS-DOS-based program from the Startup group or from the Load= or Run= line in the WIN.INI file and then restart Windows.

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MORE INFORMATION

The WinPrinter driver by LaserMaster is an example of an MS-DOS-based program that runs in a hidden VM and is not visible when you press ALT+TAB or CTRL+ALT+DEL. To disable WinPrinter, remove the WinPrinter icons from the Startup group, restart the computer, and then run Windows 95 Setup again.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

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Properties

Article ID: 131663 - Last Review: November 15, 2006 - Revision: 1.1

APPLIES TO

Microsoft Windows 95

KB131663

Retired KB Content Disclaimer

This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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