You may not be able to delete, move, open, or otherwise access a file or
folder. In Windows Explorer, some of the characters in the name of the
file or folder are replaced with underscore characters (_). In addition,
you may experience one or more of the following symptoms:
- When you try to open a file in WordPad, you receive the following error message:
where <filename> is the filename displayed in Windows Explorer, not the
This file cannot be found.
Make sure that the correct path and filename are given.
- When you try to delete a file in Windows Explorer or drag a file to
the Recycle Bin, you receive the following error message
where <filename> is the filename displayed in Windows Explorer, not
the actual filename.
Cannot delete <filename>: Cannot find the specified file.
Make sure you specify the correct path and filename.
- When you double-click a folder in Windows Explorer, you receive the
following error message
where <foldername> is the folder name displayed in Windows Explorer,
not the actual folder name.
The folder '<foldername>' does not exist.
In all cases, ScanDisk does not detect that a problem exists on the drive.
The name of the file or folder contains characters from the extended
character set that cannot be converted to ANSI.
You may be able to delete or rename the file or folder using one of the
- If you want to delete a file, try to delete the file using the DEL
command and "*.*" wildcard designator. Note that this method deletes
all the files in the folder containing the file you want to delete, so
you should move all the files you want to save to a different folder
first. To do so, follow these steps:
- Type the following commands at an MS-DOS command prompt. Press
ENTER after each command:
- Copy all the files you want to save from the folder containing the
file you want to delete to the KEEP folder you created in step 1.
- In the directory containing the file you want to delete, type the
following command at an MS-DOS command prompt and press ENTER:
- For files and folders, you may be able to delete or rename the file or
folder using the "?" wildcard designator to represent the extended
characters in the file or folder name. For example, if the first
character in the filename README.TXT were replaced by a character from
the extended character set, you could use the following command to
rename the file back to README.TXT:
ren ?eadme.txt readme.txt
NOTE: The "?" wildcard designator is used to represent any character
in the wildcard designator's position. Use caution when you use this
method to make sure you do not inadvertently delete or rename files
other than the intended file.
- For files or folders, you may be able to delete the file or folder
using the DELTREE command. To do so, change to the affected folder
and type "deltree *.*" (without quotation marks). Confirm only the
files and folders you want to delete. The DELTREE command removes
files and folders without regard to extended characters in their
- Use a disk utility such as Norton Disk Doctor from Symantec or PC
Tools from Central Point Software to rename or delete the file.
The third-party products listed in this article are manufactured by
vendors independent of Microsoft; we make no warranty, implied or
otherwise, regarding these products' performance or reliability.
Article ID: 131702 - Last Review: January 19, 2007 - Revision: 1.2
- Microsoft Windows 95
- Microsoft Windows 98 Standard Edition
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