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SCSI Setup & Basic SCSI Troubleshooting in Windows
Article ID: 133285 - View products that this article applies to.
This article was previously published under Q133285
If this article does not describe the error message that you are receiving, view the following Microsoft Knowledge Base article to view more articles that describe error messages:
315854If this article does not describe your hardware-related issue, please see the following Microsoft Web site to view more articles about hardware:
(http://support.microsoft.com/kb/315854/EN-US/ )Windows 98 and Windows Me Error Message Resource Center
This article describes setup and troubleshooting tips that you can use for SCSI controllers in Windows.
Setting Up SCSI Adapters in Windows 95 and Windows 98Before installing the Windows protected-mode drivers for your SCSI adapter, make sure the adapter is working in a real-mode configuration. Verify that the drivers for the adapter are loading in the Config.sys and/or Autoexec.bat files. Once the adapter is working correctly in real mode you can set up its protected-mode drivers. NOTE: This section does not apply to Windows Millennium Edition (Me).
To install a Windows protected-mode SCSI controller driver, run the Add New Hardware Wizard from Control Panel. Windows currently supports SCSI and SCSI 2 adapter types. If Windows cannot detect your SCSI adapter, manually select your adapter from the list of SCSI controllers in the Add New Hardware Wizard.
If your controller card is not listed, Windows does not currently support it. Windows will not load protected-mode drivers for the adapter and you must use real-mode drivers. You may want to contact the card manufacturer to see if a protected-mode driver is available for Windows.
Plug and Play SCSI Specifications
TroubleshootingOne of the first steps in troubleshooting is to remove a conflicting device driver and reinstall it in Device Manager. An exclamation point in a yellow circle or an "X" in a red circle in Device Manager indicates a potential hardware conflict or a device that has been disabled. Restart Windows in Safe mode and remove any conflicting SCSI device drivers in Device Manager. Restart Windows normally and start the Add New Hardware Wizard by double-clicking the Add New Hardware icon in Control Panel.
If you are still experiencing problems, check the following items:
Article ID: 133285 - Last Review: January 19, 2007 - Revision: 2.1