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Shortcut key for shortcut does not work

Article ID: 134552 - View products that this article applies to.

This article was previously published under Q134552

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SYMPTOMS

You are unable to run a shortcut by pressing its shortcut key.

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CAUSE

Shortcut keys work only for shortcuts on the desktop or in the Start menu hierarchy.

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RESOLUTION

Make sure that the shortcuts for which you want to use shortcut keys are on the desktop, on the Start menu, or in the Windows\Start Menu\Programs folder.

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Shortcut keys work differently depending on the location of the shortcut. If the shortcut is on the desktop or in the Start menu hierarchy, you can use its shortcut key to start the assigned program, or switch to the program if it is already running.

If the shortcut is not on the desktop or in the Start menu hierarchy, you cannot use its shortcut key to start the assigned program, but you can use its shortcut key to switch to the assigned program if it is already running.

NOTE: Shortcut keys may not work for some programs. For example, shortcut keys do not work for items on the Quick Launch bar.

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