Article ID: 135662 - Last Review: August 17, 2005 - Revision: 1.1

OFF95: Old Office Toolbar Displays Generic Windows Icons

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This article was previously published under Q135662

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SYMPTOMS

When you perform a local installation of Microsoft Office, the Make An Appointment, Add A Task, and Add A Contact buttons on the Old Office toolbar display the generic Windows icon instead of the appropriate Schedule+ icon.

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CAUSE

This problem occurs under Windows NT if you previously performed a Run From Network Server or Run From CD installation of Microsoft Office and you then removed this installation and performed the local installation of Office.

When you remove Microsoft Office and then reinstall Microsoft Office, you will have an Old Office toolbar available on the Shortcut Bar. This toolbar is the Office toolbar that was used by your previous installation of Office.

Under Windows NT, when the icon for an item on the Shortcut Bar is located on a network drive or on a CD-ROM drive, the button displays the generic Windows icon. If you remove a Run From Network Server or Run From CD installation, and you then perform a local installation, the Office toolbar no longer has this problem. However, the Old Office toolbar still displays the generic Windows icons.

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MORE INFORMATION

For additional information, please see the following articles in the Microsoft Knowledge Base:

134269 (http://support.microsoft.com/kb/134269/EN-US/ ) OFF95: Generic Icons with Question Mark Displayed in New Dialog Box

134267 (http://support.microsoft.com/kb/134267/EN-US/ ) OFF95: Icons on Office Toolbar Display Generic Windows Icon

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