OFF: Shortcut Icons on Shortcut Bar Start Wrong Program

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Article ID: 137261 - View products that this article applies to.
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SYMPTOMS

When you attempt to start a program by clicking an icon on the Microsoft Office Shortcut Bar, a program other than the one you expect may be started. In addition, when you position the pointer over an icon on the Microsoft Office Shortcut Bar, the ToolTip for that shortcut may be different from what the icon represents. For example, if the pointer is over the Microsoft Excel shortcut, the ToolTip may be displayed as "Microsoft Word" (without the quotation marks).

NOTE: This behavior occurs under both Microsoft Windows NT and Microsoft Windows 95.

CAUSE

This problem may occur because the Microsoft Office Shortcut Bar loses track of the settings of the toolbars and shortcuts that are included on the individual toolbars.

WORKAROUND

To work around this problem, right-click the toolbar, and then click Refresh Icons on the shortcut menu. If clicking Refresh Icons does not update your toolbar, use one of the following methods.

Microsoft Office 97

  1. Close the Microsoft Office Shortcut Bar.
  2. Click Start on the taskbar, point to Programs, and click Explorer.
  3. On the View menu, click Options, click the View tab, and then click Show All Files.
  4. Open the Program Files\Microsoft Office\Office\Shortcut Bar folder.

    NOTE: This path may be different on your computer, depending on where you installed Microsoft Office.
  5. For each of the toolbars on the Office Shortcut Bar, delete the files with a .tmp extension that are associated with the toolbars. For example, if you create a toolbar called My_Files on the Office Shortcut Bar, delete the files with names similar to the following:
          my_7276.tmp
          my_7276h.tmp
          my_7276s.tmp
          my_7276hs.tmp
          my_7276vs.tmp
    						

    There may be fewer .tmp files for each of the toolbars. The number of files that are created depends on the settings you select when you create the toolbars.
  6. Restart the Microsoft Office Shortcut Bar.
The .tmp files are recreated automatically.

Microsoft Office for Windows 95, version 7.0

  1. Close the Microsoft Office Shortcut Bar.
  2. Click Start on the taskbar, point to Programs, and click Explorer.
  3. On the View menu, click Options, click the View tab, and then click Show All Files.
  4. Open the <Msoffice>\Office\Shortcut Bar folder, where <Msoffice> is the folder in which you installed Microsoft Office.
  5. For each of the toolbars on the Office Shortcut Bar, delete the associated files that have a .tbb extension. For example, if you create a toolbar called My_Files on the Office Shortcut Bar, delete the files with names similar to the following:
          my_files.tbb
          my_filesh.tbb
          my_filess.tbb
          my_filesvs.tbb
          my_fileshs.tbb
    						
  6. Restart the Microsoft Office Shortcut Bar.
For additional information, please see the following article(s) in the Microsoft Knowledge Base:
142523 OFF: Adding Toolbar to Office Shortcut Bar Creates .tbb File

Properties

Article ID: 137261 - Last Review: September 27, 2013 - Revision: 1.1
APPLIES TO
  • Microsoft Office 97 Standard Edition
  • Microsoft Office 95 Standard Edition
Keywords: 
kbnosurvey kbarchive KB137261

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