Article ID: 137361 - View products that this article applies to.
This article was previously published under Q137361
When you are using Dial-Up Networking, you may experience any of the following symptoms:
This behavior can occur if you are not currently logged on to Windows. If you click Cancel in the logon dialog box that appears when Windows is starting, your password cache list file is not opened, and your passwords cannot be saved.
This behavior can also occur if you have installed Dial-Up Networking but the client for Microsoft networks or the client for NetWare networks has not been installed.
To work around this behavior, use one of the following methods.
Method 1When you start Windows, do not click Cancel in the logon dialog box. If you do not have a password, create a new one by typing it in the Password box, or create a null password by clicking OK. If you create a null password, you are no longer prompted to log on to Windows when Windows starts. Creating a null password does not prevent other people from accessing your computer, but does allow you to save your password when you are using Dial-Up Networking or a shared network resource.
NOTE: Creating a null password does not allow you to save your Dial-Up Networking password if you are using user profiles. Using user profiles prevents the Dial-Up Networking password from being saved.
To restart Windows so that you receive the logon dialog box, use the appropriate method below.
Internet Explorer 4.0 or 4.01 Not InstalledClick Start, click Shut Down, click Close all programs and log on as a different user, and then click OK.
Internet Explorer 4.0 or 4.01 InstalledClick Start, click Log Off Username, and then click Yes.
Method 2Install the client for Microsoft networks or the client for NetWare networks in Network properties. To install one of these clients:
Password cache list files are associated with individuals. If you do not log on to Windows, Windows does not know who you are, and cannot open your password cache list file.
For additional information about this issue, click the article numbers below to view the articles in the Microsoft Knowledge Base:
(http://support.microsoft.com/kb/148925/EN-US/ )Dial-Up Networking Password Is Not Saved
(http://support.microsoft.com/kb/141858/EN-US/ )No Windows or Network Logon Dialog Box at Startup