Problems Printing to HP DeskJet Printer
This article was previously published under Q137996
After you upgrade to Windows 95, you may not be able to print to your
Hewlett-Packard (HP) DeskJet printer. You may experience any of the
- When you try to print to the DeskJet printer, or to a file, you may
receive or error messages.
- When you try to print to the DeskJet printer, you may receive an error
message stating that the printer is offline.
- When you try to install the HP DeskJet printer drivers included with
Windows 95, you receive an error message stating that Unidrv.dll is
already in use.
- When you print to a Hewlett-Packard (HP) color DeskJet 5xx-series
printer, you may receive the following error message:
Cannot print to device LPT1
- When you try to print from WordPad, you may receive the following error
Could not start print job
- When you try to print to the DeskJet printer, your entire document may
be printed as random or unintelligible characters.
- When you try to print to the DeskJet printer, graphics may be printed,
but text may not.
- When you try to print to the DeskJet printer, text may be printed, but
graphics may not.
The Windows 3.1 drivers for the HP DeskJet printer were not successfully
upgraded to the Windows 95 versions.
To resolve this problem, follow these steps:
- Double-click the Printers icon in Control Panel.
- Right-click the HP DeskJet printer, and then click Delete on the menu that appears. If you receive a prompt stating that all the files associated with the printer will be removed, click OK.
- If there is more than one HP DeskJet printer in the Printers folder,
repeat step 2 for each HP DeskJet printer.
- Locate and remove the following files in the Windows folder:
NOTE: Your computer may have only one of these files, or both.
- Locate and remove the following files in the Windows\System folder.
To avoid deleting files that may be crucial to other HP components,
delete only these files:
- Rename all the Oem<n>.inf files in the Windows\Inf folder, where <n>
is an incremental number starting at 0.
NOTE: Do not use the oem*.inf wildcard to rename files. Doing so may
cause the wrong files to be renamed. For information about rebuilding
the driver information database, please see the following article in
the Microsoft Knowledge Base:
TITLE: Removing Windows 3.1 Drivers from Wizard Hardware Lists
- If the HP DeskJet Status Monitor is in the Startup group, remove it.
To do so, follow these steps:
- Use the right mouse button to click the Taskbar, and then click
Properties on the menu that appears.
- Click the Start Menu Programs tab, and then click Remove.
- Double-click the Startup branch to expand it.
- Click the HP DeskJet Status Monitor shortcut, and then click Remove.
- Click Close.
- Restart your computer.
- Use the Add Printer Wizard to reinstall the HP DeskJet printer.
NOTE: Make sure to select the DeskJet driver included with Windows 95,
not the Windows 3.x HP printer driver. If the new Deskjet Printer does
not show up in the Add New Hardware List, remove the Drvidx.bin and
Drvdata.bin files from the Windows\Inf folder. This will cause the Add
New Hardware Device Database list to be updated with the new printer.
For additional information about troubleshooting printing problems in
Windows 95, please see the following article in the Microsoft Knowledge
TITLE: Troubleshooting Printing Problems in Windows 95/98
Article ID: 137996 - Last Review: January 19, 2007 - Revision: 1.2
- Microsoft Windows 95
- Microsoft Windows 98 Standard Edition
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