PC NTMMTA: Err Msg: Setup Has Encountered a Problem...

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Article ID: 139498 - View products that this article applies to.
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When you run the Microsoft Windows NT Multitasking MTA (MMTA) Setup program over the network, you may get the following error message:
Setup has encountered a problem.

Please report file='COMMON\LIST1.C', Line='1013' to Microsoft Product Support Services.


The Setup program is expecting the location of the Microsoft Windows NT server agent programs to be C:\MAILEXE. The error occurs because of other types of input formats of the network drive paths.

For example, assume the N drive is mapped to \\SERVER NAME\MAILEXE share:
  • If you enter the Mailexe path as N or N:, it is not accepted. A dialog box with the following text will be displayed:
    The path entered is invalid.
  • If you enter the Mailexe path as N:\, it will be accepted, and Setup will fail with the above error message.
  • If you enter the Mailexe path as N:\MAILEXE, it will be accepted; however, the Setup program will create a new subdirectory under the Mailexe subdirectory. In this case, the executables will be installed into C:\MAILEXE\MAILEXE of the NT MMTA machine.


  1. Share the parent directory that includes the \MAILEXE sudirectory, and map a drive to that share. For example, map a drive N to the share C:\ of the machine that will host the NT MMTA.
  2. Enter the \MAILEXE path as N:\MAILEXE.


The same error message may be reported when you try to run the Setup program from within Microsoft Windows 95.


Article ID: 139498 - Last Review: October 30, 2006 - Revision: 1.2
  • Microsoft Mail Multitasking Message Transfer Agent 3.2a
Retired KB Content Disclaimer
This article was written about products for which Microsoft no longer offers support. Therefore, this article is offered "as is" and will no longer be updated.

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